Receptionist

Description

Job Summary: Commercial reception focused on experience, connection, and conversion, delivering front-desk service, appointment scheduling, and administrative support at a beauty clinic. Key Highlights: 1. In-person and online customer service focused on experience and conversion 2. Strategic appointment scheduling and commercial support for quotations 3. An organized and welcoming workplace with team support **Commercial Receptionist – Beauty Clinic** If you enjoy customer service, have energy, and know how to lead conversations with a results-oriented focus, this role is for you. Here, reception is all about experience, connection, and conversion. **Your Responsibilities** Provide courteous, friendly, and efficient in-person service, ensuring a positive patient experience Manage WhatsApp-based communication—responding to patients, clarifying questions, and supporting appointment scheduling Answer telephone calls clearly and professionally, conveying information objectively and accurately Organize and manage the appointment schedule strategically—including booking, confirming, and rescheduling appointments Register and update patient data in the clinic’s system Enter records into the system, including quotations, procedures, sales, and general logs Present quotations clearly and strategically to support patient decision-making Focus on conversion by guiding interactions through to closure with a commercial mindset Organize patient files, medical records, and documents to ensure control and easy access to information Maintain a clean, organized, and welcoming reception area throughout working hours Manage and organize daily reception supplies Sanitize tools and maintain overall order in the environment Remove trash at the end of each shift, ensuring a well-maintained space Support the team with daily administrative and operational tasks Monitor payments, send links, and verify them when required Deliver humane, attentive service aligned with the clinic’s standards **Desired Profile** Strong verbal and written communication skills Organization, proactivity, and responsibility Ease in public interaction and teamwork Agility in managing multiple tasks simultaneously Professional, friendly, and discreet demeanor Proficiency with computers, software systems, and WhatsApp **Advantages** Experience in reception roles at medical, aesthetic, or dental clinics Background in customer service and administrative routines Commercial orientation with focus on quotations and conversion **Benefits** Transportation allowance Two therapy sessions per month TotalPass **Working Hours** Monday to Friday: 12 PM to 9 PM Saturdays: 10 AM to 3 PM, with a 1-hour break Minimum Education: High School Diploma