**Look what you’ll find here at Dotz** Big Dream People who deliver results We value our People Owner’s mindset We enjoy the journey with passion **Responsibilities and duties** * Provide customer service (via backoffice) with occasional proactive outreach to handle requests such as cancellations, Digital Account transactions, registration updates, and other clarifications covering the entire Digital Account and Loyalty (Loyalty Program) lifecycle, while monitoring response deadlines to customers. * Handle complaints received through critical channels: Reclame Aqui, Consumidor.gov, Procon, Bacen, and/or JEC. **Requirements and qualifications** * VPN, E\-mail, Fresh, auzituck, analyzer, SalesForce, etc. **Additional information** * Hybrid work model * SulAmérica health insurance * SulAmérica dental insurance * Annual variable compensation (PLR) * Flexible benefits card: Flash * Birthday Day Off * Dotz birthday bonus * Dotz birthday bonus for tenure starting from the second year * Discounts at major pharmacy chains * TotalPass * Childcare allowance * Partnership with Open English * Partnership with **C4life:** Access specialized guidance across multiple areas: Psychological, Legal, Financial, Social, and Pet care * Numerous additional initiatives and many Dotz rewards within our **Ganha Mais Program**, designed to provide the best benefits for Dotzeiros. Caring for **\#NossaGente** is one of our core purposes—so we continuously strive to offer the best, enabling us to keep enjoying the journey with passion. * **\#JoinDotz!** We are a company founded in 2000 to increase Brazilian consumers’ purchasing power. We achieve this by delivering access to benefits for people across Brazil. Over the past 20 years, we’ve empowered over 50 million people nationwide, giving them the feeling of achieving more. A company with a story to tell. We became known for our work in loyalty programs, connecting consumers with our partners through rewards delivery. We maintain numerous partnerships across diverse sectors: major retail chains, e\-commerce platforms, leading banks, and the country’s largest mobile telecommunications company. Today, Dotz is much more than that. Through our super app, we provide direct access to benefits for consumers. The Dotz app includes a digital account and other financial services. Users who pay with Dotz gain benefits on every purchase they make. Additionally, they enjoy the freedom to choose their preferred benefit type: products, services, discounts, or even cashback into their account. Using Dotz transforms routine payments into access to advantages. The more you use it, the more you earn. Living with Dotz means earning while living. A multi-functional system integrated into a single app, democratizing access to benefits. With Dotz, you can do more. **How cool is that!** We were recently recognized by our customers in major national awards in the loyalty program category: we won 1st place in the Reclame Aqui Award 2020 and were named the “most enchanting company for customers” in the Modern Consumer Survey. **\#JoinDotz** **We’re building a more plural and diverse Dotz—for everyone!** We’re implementing initiatives to foster an innovative, ethical, inclusive, and safe workplace that **respects people and their individualities**. **Dotz** recognizes that plurality is integral to what drives **\#NossaGente**, which is why we actively promote an inclusive culture. We do not discriminate based on race, color, religion, gender identity, sexual orientation, nationality, disability, or age at any stage of the recruitment process—reinforcing our commitment to diversity.
João Silva
Indeed · HR
João Silva
Indeed · HR
