Description: * Degree in Information Technology, Computer Science, or related fields; * Advanced proficiency in Microsoft Office, Windows, and printer installation/configuration; * Strong communication skills and ability to work effectively in a team; * Ability to operate in a service desk environment, prioritizing and managing tickets according to demand; * Experience with ticket management tools; * Prior experience in technical support or similar roles; * Certifications in technical support and infrastructure. * Provide technical support to users, resolving tickets via phone, email, and chat; * Diagnose and resolve hardware and software issues both on-site and remotely; * Ensure proper operation of equipment by installing and configuring operating systems, applications, networks, and printers; * Contribute to resolving users’ daily requests by delivering practical and efficient solutions; * Maintain control over open, pending, and resolved tickets in our service platform; * Stay updated on major technological trends and innovations to improve processes and ensure high-quality support; * Manage Microsoft Azure, including Microsoft Enterprise ID and Exchange; * Administer UniFi Wi-Fi systems to ensure stable and secure connectivity; * Perform hardware maintenance and manage the technology asset inventory. 2512170202551870836