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Prof. Rubião Meira, 101 - Vila Washington, São Bernardo do Campo - SP, 09890-430, Brazil","infoId":"6484630959718512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Infrastructure Analyst Nr1 - Downtown","content":"Human Resources Consulting is seeking an Infrastructure Analyst Nr1 professional in São Bernardo do Campo (Downtown).\n\n\nValor Potencial is a company focused on developing innovative solutions to maximize business performance. Its objective is to help companies identify and leverage their growth potential.\n\n**Responsibilities:**\n\n\nConfiguration of WIFI equipment. Functional testing, connectivity testing, registration, and login of WIFI equipment. Maintenance of WIFI equipment. Rollout of WIFI equipment on buses, terminals, or bus stops. Electrical testing of wiring harnesses, fuse holders, and fuses. Installation of WIFI equipment on buses or terminals. Assembly and maintenance of racks, controllers, antennas, and cable TV outlets. Photographic as-built reporting. Installation of network links with fixed-line and radio telecommunications providers. Supervision, cabling, and installation of infrastructure. Technical visits for project deployment and maintenance. Structured network maintenance. Heatmap generation. Hotspot monitoring. Internal system usability.\n\n**Desired Qualifications:** **Education:** Completed technical program\n\n**Experience:** Prior experience required\n\n**Compensation and Benefits:** * Salary: BRL 2,245.00\n* Meal allowance\n* Transportation allowance\n* Laptop\n\n**Additional Information:** * Employment type: Full-time, on-site\n* Work schedule: Full-time\n* Working hours: To be determined.","price":"R$2,245/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766611793000","seoName":"infrastructure-analyst-number-one-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-cubatao/cate-network-sys-admin/infrastructure-analyst-number-one-center-6484630959718512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"36652366-a62f-4dd8-acd2-0200c17ce167","sid":"30f3c5d3-ffa7-4be5-915f-1e5ca648ad3b"},"attrParams":{"summary":null,"highLight":["Install and maintain WIFI equipment","Technical support for infrastructure projects","Competitive benefits package"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Bernardo do Campo,São Paulo","unit":null}]},"addDate":1766611793727,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6484544586765112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Infrastructure Analyst (JIRA Service Desk focus)","content":"Description:\nIt is highly important that you have and/or know:\n\n \n\n* Proven solid experience with the JIRA Cloud platform and JIRA Service Desk;\n* Completed undergraduate degree in fields such as Information Technology, Computer Engineering, or related disciplines;\n* Experience in IT infrastructure with a focus on ITSM solutions.\n\n \n\nKnowledge of:\n\n \n\n* Microsoft 365 (Exchange, SharePoint, Teams);\n* Azure (resource management, networking, backup, and security).\n\n \n\nDesirable Qualifications:\n\n \n\n* ITIL v3 / ITIL 4.\n\n \n\nExperience with:\n\n \n\n* Development of process and routine customizations on the Atlassian platform;\n* Hybrid environments (on-premises + cloud);\n* PowerShell scripting for task automation;\n* Technical English for reading and understanding documentation.\n\n\nThe role’s challenges include:\n\n \n\n* Managing, administering, and developing workflow solutions using JIRA and JIRA Service Desk;\n* Implementing, configuring, and maintaining workflow processes for other departments;\n* Supporting digital transformation initiatives, cloud migration, and hybrid environment modernization;\n* Preparing technical documentation, license consumption reports, and compliance assessments;\n* Participating in infrastructure architecture, capacity, and availability planning;\n* Monitoring environments using tools compatible with the platform;\n* Providing Level 3 support for incidents related to the Atlassian environment;\n* Promoting best practices in information security and software compliance.\n\n\n \n\n2512160202201867930","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766605045000","seoName":"senior-infrastructure-analyst-jira-service-desk","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-cubatao/cate-network-sys-admin/senior-infrastructure-analyst-jira-service-desk-6484544586765112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"27aef73e-53b3-44e6-8be5-4b7c7834c90f","sid":"30f3c5d3-ffa7-4be5-915f-1e5ca648ad3b"},"attrParams":{"summary":null,"highLight":["Extensive experience with JIRA Service Desk","Knowledge of ITIL v3/ITIL 4","Expertise in Azure and Microsoft 365"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1766605045840,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. 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Processing over 11 billion transactions annually, we are a benchmark in solutions that drive digital transformation in the market.\n\n\nWe offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**.\n\n\nOur commitment lies in **technological excellence**, financial inclusion, and generating sustainable value for customers, employees, and partners—fostering a more connected and accessible ecosystem.\n\n \n\nRequirements: \n\nThe **TSI department** is responsible for supporting and maintaining internal systems, mapping business processes, and governing systems. We are seeking a **Senior Infrastructure and Systems Analyst (Protheus)** to join our team at Brazil’s largest software development company specializing in financial-market products—where we believe technological innovation inspires progress.\n\n**This role will be responsible for:**\n\n* Supporting Protheus in the Tax, Fixed Assets, Fiscal Ledger, Accounting, HR, and My HR modules;\n* Developing new routines in ADVPL;\n* Implementing new Protheus features, routines, and versions;\n* Gathering requirements from end users;\n* Supporting monthly closing activities;\n* Monitoring daily routines.\n\n **To be a \\#match for this position, candidates must meet the following mandatory requirements:** ***(describe here in detail)***\n\n* Completed undergraduate degree;\n* Experience developing in Protheus HR and Accounting modules;\n* ADVPL development experience;\n* Interaction with internal customers to understand and resolve issues.\n\n \n\nIMPORTANT: This opportunity is for hybrid work at Evertec Brasil’s offices in São Paulo.\n\n \n\n\nBenefits **So, does this resonate with you? Here’s what you’ll find here beyond a dynamic environment:**\n\n* Meal or food allowance;\n* Flexible benefit (Flash);\n* Health insurance;\n* Partners for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ);\n* Live Psychology program;\n* Dental insurance;\n* Childcare allowance;\n* Support for children with special needs;\n* Fertility treatment support;\n* Extended maternity and paternity leave;\n* Transportation allowance or Home Office allowance (for remote contracts);\n* Gympass (Wellhub) and TotalPass;\n* Flexible working hours;\n* Life insurance;\n* Partnership club;\n* Sesc partnership;\n* Casual dress code (“Just Dress”);\n* Birthday day off;\n* BECA (education incentive program);\n* PPR or bonus—based on goal and performance achievement.\n\n\nWe value **diversity**, recognizing that varied ideas and perspectives truly enrich us. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not prevent you from joining our team.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766605042000","seoName":"analyst-of-infrastructure-and-systems-pl-protheus","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-cubatao/cate-network-sys-admin/analyst-of-infrastructure-and-systems-pl-protheus-6484544550221012/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"5305d3d7-5e5c-43d8-a423-1bf49a39f615","sid":"30f3c5d3-ffa7-4be5-915f-1e5ca648ad3b"},"attrParams":{"summary":null,"highLight":["Protheus support in critical modules","ADVPL routine development","Hybrid work in São Paulo"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1766605042985,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6484544536013112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Cloud Support Analyst","content":"Job Description: We believe in the transformative power of technology and its ability to contribute to building a more diverse and inclusive society. As the largest Brazilian technology company, we are committed to a diversity and inclusion policy and program aimed at fostering an ecosystem that is increasingly representative, respectful, and welcoming.\n\n\nResponsibilities and Duties\n\n* Provide support for customers’ Cloud environments via TOTVS channels, resolving low-complexity infrastructure-related requests;\n* Review and classify tickets, as needed, according to the appropriate category and defined processes, ensuring achievement of established targets;\n* Record customer requests with all necessary evidence and details, ensuring traceability and communication among stakeholders;\n* Analyze tickets opened by customers, reclassifying or categorizing them according to documented departmental procedures to ensure proper alignment of the request;\n* Provide updates on the status of requests upon request, via available support channels (phone, email, or system);\n* Escalate unresolved requests or incidents to the next level after exhausting all possible solutions within the timeframe estimated by Coordination, thoroughly documenting executed actions and obtained results;\n* Contribute to achieving individual performance indicators (e.g., productivity, customer satisfaction) and team goals, adhering to established procedures and standards for the Cloud environment;\n* Alert Coordination and leadership regarding potential risks or critical situations affecting customers, logging tickets per internal departmental procedures.\n\n\nRequirements and Qualifications\n\n* Bachelor’s degree completed or in progress in Information Technology or related fields.\n* Basic administration of environments related to the TOTVS product;\n* Basic knowledge of IT infrastructure and data centers;\n* Basic knowledge of public cloud infrastructure;\n* Basic knowledge of automation tools.\n\n\n2512170202551922008","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766605041000","seoName":"support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-cubatao/cate-network-sys-admin/support-analyst-6484544536013112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"8e22b66f-753d-4b97-9bc8-8cd84a4cdcdb","sid":"30f3c5d3-ffa7-4be5-915f-1e5ca648ad3b"},"attrParams":{"summary":null,"highLight":["Support cloud environments","Classify and resolve tickets","Basic knowledge of IT infrastructure"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1766605041875,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Av. Braz Leme, 1000 - Casa Verde, São Paulo - SP, 02511, Brazil","infoId":"6484462789632212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Support Analyst (PROTHEUS)","content":"**Senior Support Analyst (PROTHEUS)**\n========================================\n\n\nTOTVS | São Paulo - SP | Remote\n\n\nJob Description\n\n\nWe believe in the transformative power of technology and its ability to contribute to building a more diverse and inclusive society. As Brazil’s largest technology company, we are committed to a diversity and inclusion policy and program designed to foster an increasingly representative, respectful, and welcoming ecosystem.\nResponsibilities and Duties\n\n\n* Provide support to Cloud customers’ environments via TOTVS channels, resolving low-complexity infrastructure-related requests;\n* Review and classify tickets, when necessary, according to the appropriate category and defined processes, ensuring achievement of established targets;\n* Log customer requests with all required evidence and details, ensuring traceability and communication among stakeholders;\n* Analyze tickets opened by customers, reclassifying or categorizing them as per documented departmental procedures to ensure proper alignment of the request;\n* Provide updates on request status upon request, via available support channels (phone, email, or system);\n* Escalate unresolved requests or incidents to the next level after exhausting all possible solutions within the timeframe estimated by Coordination, thoroughly documenting executed actions and achieved results;\n* Contribute to achieving individual performance indicators (e.g., productivity, customer satisfaction) and departmental goals, following established procedures and standards for the Cloud environment;\n* Alert Coordination and leadership regarding potential risks or critical situations affecting customers, logging tickets per internally defined departmental procedures.\n\n\nRequirements and Qualifications\n\n\n* Completed or ongoing Bachelor’s degree in Information Technology or related fields.\n* Basic-level administration of TOTVS product environments;\n* Basic-level Infrastructure and Datacenter knowledge;\n* Basic-level Public Cloud Infrastructure knowledge;\n* Basic-level Automation Tools knowledge.\n\n\nDesired Qualifications\n\n\n* ITIL Foundation (Information Technology Infrastructure Library) certification is desirable.\n \n\nSalary Range\n\n\nTo be determined\n\n\nEmployment Type\n\n\nCLT (Consolidation of Labor Laws)\n\n\nBenefits\n\n\n* TOTVS Network University: A corporate university offering free content and certifications for all employees;\n* +Saudáveis Program: Supports each TOTVER through advisory services and initiatives focused on physical, mental, and financial well-being;\n* +Vantagens Program: Latin America’s largest discount network, exclusively for our employees;\n* +Cuidado Program: Personal support program for employees and their families, providing guidance across multiple specialties including psychology, social work, and pet consulting;\n* Einstein Conecta: Free online medical consultation service provided by physicians from Hospital Israelita Albert Einstein;\n* Health and dental insurance;\n* Meal and/or food allowance;\n* Transportation allowance and shuttle buses serving select metro stations;\n* Extended maternity and paternity leave;\n* Nursing room;\n* Bicycle parking;\n* Changing rooms;\n* Life insurance;\n* Childcare allowance;\n* Private pension plan;\n* Office spaces designed to stimulate creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation lounges;\n* Gympass.\n\nAbout the Company\n\n\nIf you’re a kind person who loves learning and is passionate about results, you’re in the right place! As Brazil’s largest technology company, we aim to build an ever-stronger ecosystem composed of individuals who embrace innovation and believe in collaboration to make a difference!\n\nHere, you’ll find a dynamic environment that celebrates diversity, promotes inclusion, and constantly strives for outstanding results! We believe in the transformative power of technology and its capacity to help build a more diverse and inclusive society. 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Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6484418978739412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Cloud Infrastructure Analyst II (1)","content":"Job Description: Responsible for leading ERP MODA Cloud migration projects with clients, ensuring migration quality and success by planning, executing, and coordinating the necessary resources to meet deadlines and deliverables for TOTVS MODA CLOUD clients.\n\n\n\nResponsibilities and Duties\n\n* Validate new integrations with third-party software;\n* Assess and develop technical solutions during client migration assessments;\n* Deliver environments through onboarding (welcome package), technical documentation (technical book), and support structure;\n* Monitor implementation project statuses with service teams;\n* Lead, plan, and execute technical activities for migration projects;\n* Monitor and ensure operational stabilization for clients after go-live;\n* Implement continuous improvement initiatives to enhance migration process efficiency;\n* Execute service transition of projects to Segment Operations;\n* Provide technical support to clients during ERP MODA testing and validation plans.\n\n\n\nRequirements and Qualifications\n\n* Education: Bachelor’s degree completed.\n* Technical knowledge of DNS, DHCP, TCP/IP, Internet, FTP, and Web Server services;\n* Solid technical knowledge of client/server ERP systems;\n* Experience providing infrastructure and internet support;\n* Technical knowledge of multi-tier applications (client/server/database);\n* Basic understanding of project management (scheduling, status reporting, and tracking);\n* Must reside in São Paulo or Maringá/PR.\n\n\n\n2512130202201861795","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766595232000","seoName":"cloud-infrastructure-analyst-ii","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-cubatao/cate-network-sys-admin/cloud-infrastructure-analyst-ii-6484418978739412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f8d62de7-741e-4a8d-980f-bcdfce8d49ff","sid":"30f3c5d3-ffa7-4be5-915f-1e5ca648ad3b"},"attrParams":{"summary":null,"highLight":["Lead cloud migration projects","Technical expertise in DNS and ERP","Resident in São Paulo or Maringá/PR"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1766595232713,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6484374835917012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior IT Infrastructure and Support Analyst","content":"Description:\nDesired Experience:\n\n* Completed Bachelor's degree in Computer Science or related fields;\n* Advanced knowledge of MECM/SCCM and Microsoft Intune;\n* Proficiency in automation using PowerShell and VBScript;\n* Solid foundation in IT infrastructure, system architecture, networking, and advanced technical support.\n\n \n\nSkills and behaviors that make a difference:\n\n* Initiative: Ability to act proactively, anticipate needs, and propose solutions before problems arise;\n* Strong communication: Ability to convey information clearly and concisely, ensuring mutual understanding across departments and hierarchical levels;\n* Problem-solving: Competence to analyze complex situations, identify root causes, and implement effective solutions promptly;\n* Teamwork: Ability to collaborate effectively with diverse individuals, fostering integration and synergy to achieve common goals.\n\n\nIn this role, you will be responsible for:\n\n* MECM/SCCM Management:\n\n i. 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Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6469982335885012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Hiring: Senior Infrastructure Analyst – Middleware – 95 – Applications Open","content":"**RESPONSIBILITIES:** \n\n\"Verify \\- Bachelor’s degree completed. \\- Intermediate English proficiency (fluency is a plus). \\- Dynamism and ability to analyze problem situations and escalate them to responsible teams. \\- Strong troubleshooting skills for applications and complex systems (Java, .NET, Spring Boot). \\- Monitoring and participation in system projects, new features, and/or improvements. \\- Hands-on profile: root cause analysis, proposal and implementation of definitive solutions. \\- Ability to work collaboratively and willingness to teach and support other team members in problem resolution.\" \n\n \n\n**REQUIREMENTS:** \n\n\"Technologies and Knowledge: \\- Troubleshooting for mission-critical applications and systems (Java and .NET); \\- Administration and maintenance of web servers (IIS, Apache, Nginx); \\- Administration and maintenance of Java application servers (JBoss, Wildfly, Tomcat, Spring Boot); \\- Cloud environment administration (Azure and AWS); \\- Linux operating system environment administration; \\- Installation and administration of network services (DNS, DHCP, SNMP, RDP, SSH, FTP, NTP, VPN, NFS, SMB); \\- Windows Server operating system (2012 onwards); \\- VMware administration (ESXi, vCenter, vSphere Client); \\- Office 365; \\- Messaging services (ActiveMQ and RabbitMQ); \\- Databases (Oracle, SQL Server, MongoDB); \\- API Gateway; \\- Version control (GIT); \\- Administration and maintenance of automation pipelines (Jenkins, Ansible, Groovy); Monitoring Tools: \\- Grafana and Zabbix (server and service monitoring); \\- Datadog (observability). \" \n\n \n\n**WORK SCHEDULE:** \n\nMonday to Friday, 8:00 AM to 6:00 PM \n\n \n\n**BENEFITS:** \n\nTo be discussed \n\n \n\nRegister your resume at buscarvagas.com.br and stay updated on the best opportunities.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765467370000","seoName":"hiring-senior-infrastructure-analyst-middleware-95-open-enrollments","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-cubatao/cate-network-sys-admin/hiring-senior-infrastructure-analyst-middleware-95-open-enrollments-6469982335885012/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"4ce832d9-caa7-47fc-b3e5-ded62f00e1ef","sid":"30f3c5d3-ffa7-4be5-915f-1e5ca648ad3b"},"attrParams":{"summary":null,"highLight":["Bachelor’s degree completed","Strong troubleshooting skills (Java, .NET)","Cloud environment administration (Azure and AWS)"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1765467369991,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - 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The professional will be responsible for efficient diagnostics, maintenance, installation, configuration, and incident resolution, maintaining high quality standards and customer satisfaction. Onsite work in Extrema, MG — Monday to Friday, from 7:00 AM to 4:00 PM\n\n \n\nResponsibilities and Duties\n\n* Provide technical support to users, resolving issues related to systems and equipment;\n* Provide VIP technical support (Directors and Executives);\n* Install operating systems and software;\n* Perform customized device configuration (smartphones, tablets) according to individual user requirements;\n* Conduct tests, complete checklists, and obtain user acceptance;\n* Support equipment including desktops, smartphones, notebooks, and printers;\n* Triage service tickets and prioritize requests based on urgency and impact;\n* Document technical processes and procedures, ensuring knowledge base updates;\n* Identify opportunities for improvement in existing systems and processes;\n* Collaborate with development and infrastructure teams to resolve more complex technical issues;\n* Conduct training sessions and guide users on proper system usage;\n* Monitor and ensure adherence to agreed-upon service level agreements (SLAs);\n* Analyze problem trends and recurrence patterns to propose preventive solutions;\n* Manage IT asset inventory.\n\n \n\nRequirements and Qualifications\n\n* Completed Bachelor’s degree in related fields such as Information Technology, Computer Engineering, or similar disciplines;\n* Experience in computer configuration and user support;\n* Experience meeting SLA-driven deliverables;\n* Experience in Field Service;\n* Proficiency with the Windows platform;\n* Hardware support knowledge;\n* Antivirus client support experience;\n* Remote support experience;\n* Basic knowledge of Cloud technologies and intermediate proficiency in Office 365;\n* Knowledge of LAN network configuration;\n\n\n \n\n2512040202181900646","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765467368000","seoName":"Analista+de+infraestrutura+pl+%282%29","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-cubatao/cate-network-sys-admin/analista%2Bde%2Binfraestrutura%2Bpl%2B%25282%2529-6469982322841712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"2f1a24ad-eec0-4051-ad1c-abead142c605","sid":"30f3c5d3-ffa7-4be5-915f-1e5ca648ad3b"},"attrParams":{"summary":null,"highLight":["Senior Field Services with technical support","Onsite and remote work in Extrema, MG","Requires Bachelor's degree in IT or related field"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1765467368971,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6469982310016212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Support and Infrastructure Analyst","content":"#### **About the Support and Infrastructure Analyst Role**\n\n\n**Support and Infrastructure Analyst**\n\n\n**Your day-to-day responsibilities will include:**\n\n\n* Providing on-site technical support to employees, effectively and courteously resolving hardware, software, and network connectivity issues.\n* Diagnosing and resolving IT issues, including those related to operating systems (Windows, macOS), networks, computer hardware, and peripherals. 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