Junior IT Support Technician

Description

Job Summary: Professional to execute specifications, planning, installation assistance, documentation, and maintenance of software and hardware, ensuring operational environment functionality. Key Highlights: 1. Support the Service Desk and assist in developing routines 2. Perform technical support and maintenance control 3. Contribute to environmental compliance Excellent because we are plural! Each person at BP has a life story, a journey, and a worldview. By combining these perspectives, we see our challenges from different angles, bringing new answers to old questions and helping formulate new ones. This is how innovation remains ever-present—practical, functional, and improving people’s lives. And thus, we continue enriching our unique BP identity. **Responsibilities and Duties** Execute specification, planning, installation assistance, documentation, and maintenance of software and hardware to ensure optimal functionality of the operational and data communication environment. * Assist in developing daily routines and procedures to serve as models for Service Desk support; * Organize and control materials required for departmental tasks using management-established controls; * Register and maintain user and equipment records in institutional management tools; * Support Service Desk training and implementation activities across other institutional departments; * Perform and maintain technical support and maintenance control through computerized reports to assist Service Desk supervision with service progress information; * Support the Service Desk team in customer service by delivering training developed by management; * Provide Service Desk metrics using institutional tools and established controls; * Respond to and ensure incidents/requests are resolved within SLA timelines. * Understand environmental aspects and impacts, as well as applicable legal requirements for their activities, supporting minimization and environmental improvement actions to achieve process compliance; * Know and apply Environmental Operational Control Procedures relevant to their area, specifically liquid effluent waste management, atmospheric emissions, and natural resources, seeking compliance and promoting understanding and application of routines across all related areas, contributing to achievement of established environmental objectives; * Know and support emergency situations by conducting and/or participating in drills related to environmental emergency response plans and actual occurrences, when applicable. **Requirements and Qualifications** **EDUCATION:** Bachelor’s degree completed or in progress (preferred) **SPECIALIZATION:** Preferred: Windows; Printers; Wireless; Office Suite; Hardware Maintenance. **EXPERIENCE:** 1 year of field Help Desk experience. **REPORTS TO:** SERVICE DESK SUPERVISOR **WORK LOCATION:** BP HOSPITAL / BP MIRANTE HOSPITAL **Additional Information** **WORK SCHEDULE:** 7:00/11:00 AM to 12:00/4:48 PM – 44 hours/week – 220 hours/month – 5-day workweek – Days off according to rotating schedule **WORK LOCATION:** BP HOSPITAL / BP MIRANTE HOSPITAL – Near Vergueiro Metro Station **WORK MODEL: 100%** In-person **What We Offer?** Transportation Allowance Meal Allowance On-site Cafeteria Medical Assistance Dental Assistance Childcare Assistance Total Pass: A benefits platform granting access to gyms and studios across various modalities for employees and dependents. Viva 365: Initiatives and programs covering the 5 dimensions of health—emotional, intellectual, physical, social, and financial. Examples include: Women’s Health Programs (pregnancy follow-up and family planning), ergonomics and occupational gymnastics initiatives, SESC partnership – “Well-Being” programming, employee lounge, running and walking events. PAP (Personal Support Program) – A communication channel staffed by a broad team of specialists (psychologists, social workers, lawyers, pedagogues, nutritionists, physiotherapists, physical education instructors, financial consultants, and pet consultants). Employee Health Center – Telemedicine services, urgent care, and exclusive appointment scheduling for employees with general practitioners, psychologists, physiotherapists, and acupuncturists within BP. Healthcare Professional Day: May 12 is recognized as a holiday for this category; employees working on this date are entitled to compensation per criteria defined in the Collective Bargaining Agreement. Agreements and Partnerships: Partnerships with establishments across multiple sectors offering discounts; access the updated list on Workplace, our internal communication channel. To begin, we’d like to extend an invitation: Come value life with us! This is what drives us every day. This is what we do together. BP – Beneficência Portuguesa de São Paulo boasts a beautiful trajectory spanning over 160 years, marked by transformations that increasingly focus our unique perspective on health—through extensive collaboration, diversity, and technology. To ensure this isn’t merely rhetoric, we count on approximately 7,000 employees and 3,000 physicians who embody BP’s commitment to health. We serve over 1.8 million people annually and are a reference in medical-hospital care across numerous specialties, including Cardiology, Oncology, Neurology, among others. And no—we’re not just a hospital! We’re a health hub. Beyond our hospitals, we operate a network of clinics, diagnostic medicine, and education and research—including courses, specializations, and market-leading research to advance medicine.