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Job Summary: The professional will seek to develop and enhance knowledge in user, application, and internal systems support, working directly with users to optimize service delivery. Key Highlights: 1. Opportunity to develop skills in user and systems support 2. Focus on service quality and innovation 3. Integration into a dynamic, results-oriented team With 28 years of experience in the Information Technology market, **MTP** is a multinational company with over 1,500 employees distributed across more than 11 units globally, enabling us to foster professional growth and exchange. **MTP** is a leader in delivering IT services and solutions focused on *Quality Assurance*. We hold over 10 certifications, including *TMMI \- level 5*, the highest level in its category. Offering one of the broadest portfolios available, we deliver innovative and flexible solutions to help enterprises address their most complex challenges. We operate on projects in more than **21 countries**, including Germany, the United Kingdom, Japan, Sweden, South Korea, Mozambique, Guatemala, Argentina, Chile, Peru, and others. **Responsibilities and Duties** * We seek a professional to develop and contribute knowledge in user, application, and internal systems support for WTW Brasil’s Health and Benefits area, as well as assist in administrative and governance functions within the internal IT department; * Direct interaction with users; maintain and continuously improve service delivery; propose enhancements to the department; comply with SLAs for various support-related activities; collaborate with the team to provide better, more innovative alternatives for the department; * User support, SharePoint site management and internal systems, incident handling via ticketing system and chat; * As a member of the technology team in Brazil, you will serve our users and handle managerial requests related to our platforms; * Daily user support is a top priority and quality focus; additionally, you will develop manuals, presentations, and videos to further assist and improve user support; * We seek dynamic, resilient, assertive, and committed professionals eager to transform our operations using technical skills, teamwork, quality focus, delivery excellence, and customer centricity. We offer equal opportunities to all, regardless of race, religion, gender, or sexual orientation. **Requirements and Qualifications** * Completed undergraduate degree in Information Technology; * Advanced knowledge of Windows 11; * Proficiency in Office 365 suite (Excel, Word, PowerPoint, Outlook); * Experience with SharePoint; * Experience in user support and assistance; Desirable: * Reading, writing, and/or conversational skills in English and/or Spanish * Knowledge of SharePoint Online * Knowledge of Power BI **Additional Information** **Work Mode:** * Hybrid — 1 day per week at Avenida das Nações Unidas \- São Paulo/SP **Benefits:** * Health insurance; * Dental insurance; * Food allowance; * Meal voucher; * Mobility allowance; * Culture voucher; * Health voucher; * Education voucher; * Life insurance; * Daycare assistance; * Discounts with partner companies. #### **About MTP** **MTP – Métodos e Tecnologia** is a Spanish multinational with 28 years of operation, present in over 21 countries, with headquarters in Brazil, Spain, and Mexico. We specialize in **Digital Business Assurance**, combining strategy, technology, and innovation to support large enterprises throughout their digital transformation journey. With over 80 active clients across Finance, Insurance, Telecom, Industry, Retail, Technology, and Energy sectors, we deliver solutions ensuring quality, security, and performance across the entire digital lifecycle. Our operating model rests on three fundamental pillars: active management, technical excellence, and continuous monitoring—factors reflected in our **97% satisfaction rate** and **2.5% turnover**, which is **75% lower than the IT industry average**. #### **What We Do** We cover the full digital journey—from conception to operations—through five areas of specialization: * **Quality Assurance (QA):** functional, service, performance, and security testing. * **Automation (AUT):** QAOps, Continuous Testing, RPA, and Data \& TDM. * **Development Experience (DevX):** DevOps, DevSecOps, Agile Development, and ongoing support. * **Business Experience (BizX):** UX/UI, digital marketing, and customer experience. * **Data Intelligence (iData):** DataOps, Big Data, and Analytics. #### **How We Deliver** Our **core business** lies in **MTP delivery models**, designed to adapt to each client’s technological maturity and objectives. * **Dedicated Professional Service:** specialized professionals exclusively assigned to one project or client, fully managed by MTP. * **Closed Squad:** complete, multidisciplinary teams operating under agile management with an innovation focus. * **Factory Model:** scalable structure supporting multiple projects while ensuring quality and predictability. * **Fixed-Scope Projects:** deliveries with defined budget, timeline, and requirements. * **Consulting:** strategic and technical support for technological modernization and digital transformation. These models enable MTP to deliver **flexible, customized, and sustainable solutions**, maintaining **predictability, productivity, and consistent outcomes**. #### **Our Culture** At MTP, we believe in **designing today’s solutions for tomorrow’s challenges**. We foster a collaborative environment with **close mentoring, continuous development, and constant recognition**. Our commitment is to **people’s and deliverables’ evolution**, promoting balance between **performance and well-being**. Low turnover, trusted client relationships, and stable teams reflect a solid, transparent, and results-driven culture. #### **Our Certifications and Recognitions** We are proud to be a company recognized globally for **high standards in quality, security, and management**: * **Great Place to Work (GPTW):** ranked among the *Best Companies to Work For* for 6 consecutive years. * **TMMi Level 5:** first company worldwide to achieve the highest maturity level. * **ISO 9001:2015:** first certified organization specifically targeting test factories, software, and bodyshops. * **ISO/IEC 27001:2022:** Information Security Management System. * **ISO 14001:2015:** Environmental Management System. * **ISO 14064\-3:2019:** Greenhouse Gas Emissions Verification. * **ISO/IEC 15504, 12207:2017, 20000\-3:2019 and 17020:2012:** software quality, lifecycle, and compliance standards. * **CMMI\-DEV/3** and **ISTQB Silver Partner** (International Software Testing Qualifications Board). #### **Working at MTP** Joining MTP means entering an environment that values **people, knowledge, and sustainable results**. Here, every professional has room to learn, grow, and participate in impactful projects within a team that unites **solidity, innovation, and purpose**. Be part of the future! **\#WeAreMTP**
