TELESALES OPERATOR

Description

We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! \#whatshappeningonourfiber \#fibersteam **Responsibilities and Duties** * Conduct proactive and/or reactive customer service via telephone, WhatsApp, or digital channels, with a focus on **selling products and services**; * Identify customer needs and present suitable solutions, guiding negotiations to successful sale closure; * Achieve individual and collective sales targets, adhering to company-established guidelines and standards; * Accurately record interaction and sales information in internal systems (CRM and other tools); * Ensure service quality by respecting scripts, internal policies, compliance regulations, and LGPD; * Support post-sales activities when required, ensuring customer satisfaction and retention; * Stay updated on products, campaigns, promotions, and procedures; * Act ethically, transparently, and professionally in all customer interactions. **Requirements and Qualifications** * Completed high school education; * Knowledge and experience using **CRM systems** for logging interactions, lead management, and sales tracking (preferred); * Proficiency in using **computers**, multitasking across multiple screens, and fast typing (preferred); * Basic knowledge of **Microsoft Office** or equivalent tools (especially for queries, logging, and reporting) (preferred); * Experience or aptitude for customer service via **digital channels**, such as WhatsApp, chat, or email (preferred). **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5% to 12% discounts on airline tickets, hotel reservations, and car rentals * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal * Etc. With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value plurality**, reflected in our diverse employees and customers across regions and social backgrounds—as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network spanning over 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, dedicated to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-driven space. For more information, visit https://alloha.com/