We are looking for a curious, solution-oriented, and communicative individual to support mission-critical applications. You will be responsible for investigating incidents, resolving issues, and collaborating with various departments in an environment that values continuous learning and teamwork. This is the ideal first step toward a successful career in technology. ### **Responsibilities** * Serve as the first point of contact for low- and medium-complexity incidents, ensuring resolution within SLAs, * Analyze logs, perform basic tests, and execute scripts to diagnose root causes of issues, * Run database queries (SQL) to validate information and support analysis, * Clearly document all investigation steps and applied solutions, enriching the knowledge base, * Collaborate with development and infrastructure teams to escalate complex issues and implement fixes, * Propose improvements to monitoring and support processes to increase team efficiency. ### **Requirements and Qualifications** Mandatory: * Prior experience or internship in IT systems support/maintenance or related area. * Solid understanding of programming logic. * Familiarity with at least one programming language (e.g., C#, Java, Python) for reading code and scripts. * Basic knowledge of relational databases and ability to write SQL queries. * Analytical mindset, proactive attitude, and strong problem-solving skills. * Excellent verbal and written communication skills to interact with technical and business teams. * Organizational skills to handle multiple requests in a dynamic environment. Desirable: * Experience with ticket management tools (Jira, ServiceNow). * Basic understanding of networking, APIs (REST/SOAP), or operating systems (Linux/Windows). * Experience with agile methodologies (Scrum, Kanban). Hiring and benefits: * Meal or food allowance; * On-site cafeteria; * Transportation allowance; * Dental plan; * State-level Unimed health insurance; * Life insurance; * 14th and 15th monthly salaries; * Annual PPR (Profit Sharing Plan); * Discount partnership program with educational institutions.