Level 1 Support Analyst

Description

Job Summary: Responsible for technical support, hardware and software installation and maintenance, network and device configuration, and inventory control at an ICT infrastructure company. Key Highlights: 1. Providing technical support to users and systems. 2. Installing and maintaining hardware and software. 3. Configuring networks and IT devices. **Job Description:** ---------------------- We are specialists in ICT infrastructure, with a strong presence in the manufacturing, commercialization, management, support, and consulting of Data Centers, Networks, and IP-based Communications. We lead the production and supply of intelligent solutions for both government and private sectors, while driving business and people forward through technological innovation. Join us and help connect even more people to the future! Your key responsibilities will include: providing technical support to users; installing and maintaining hardware and software; configuring networks and devices; managing IT equipment inventory; tracking service tickets; and supporting technology-related events and procurement. **Essential Requirements:** ------------------------------ Solid knowledge of microcomputing; Completed undergraduate degree; IT experience, including knowledge of computer networks—preferably in Data Center monitoring and control; operating systems: MS\-Windows and Linux for workstations; Office software: MS\-Office; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Flexible benefits (meal and food allowances); Transportation allowance; Dental plan; Wellhub (Gympass); Monthly subsidy for therapy via Zenklub; 10% discount on ZOOM Store products; "Your Referral, Your Reward" program. **Work Location:** ---------------------- Av. José Carlos Silva, 2482 \- Farolândia, Aracaju \- ZIP Code 49030\-640 **Working Hours:** ------------------------ Monday to Friday, regular business hours from 8:00 AM to 5:00 PM **Additional Information:** --------------------------- Vacation coverage from 11/24/2025 to 01/05/2025\.