Support Analyst I

Indeed

Company

Job typeFull-time

Workplace typeRemote

Experience levelNo experience limit

Education levelBachelor's Degree

Description

We are looking for a communicative, organized individual with strong analytical skills to provide customer service and technical support. **Your responsibilities will include:** * Customer support via phone, email, WhatsApp, and ticketing system. * Logging, organizing, and tracking requests. * Diagnosing and resolving technical issues (Level 1 and part of Level 2). * Configuring and installing devices and software. * Providing remote support and user guidance. * Escalating issues when necessary and meeting SLA requirements. **What we are looking for:** * Technical or undergraduate degree in IT (completed or in progress). * Experience in technical support and customer service. * Basic knowledge of networking and the Windows environment. * Strong communication, analytical, and organizational skills.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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