**Job ID:** 51565364 **Location:** São Paulo, Brazil **Category:** IT Infrastructure Management & Support **Employment Type:** Full time **Job Description:** DXC Technology helps global enterprises modernize their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. The world’s largest enterprises and public-sector organizations rely on DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. **Basic Qualifications:** * Hardware support diagnostics (desktops, laptops, monitors). * Basic networking knowledge (IP addressing, connectivity, cabling). * Installation and configuration of Windows operating systems. * Basic proficiency with Microsoft Office suite. * Ability to perform first- and second-level troubleshooting (L1 and L2). * Basic understanding of IMAC activities (Installation, Move, Add, and Change of equipment). * Clear and concise communication. * Proactivity and sense of urgency. * Organizational and disciplinary skills for documenting evidence. * Professional demeanor with a customer-centric focus. * Ability to work under supervision and follow established procedures. **Desired Qualifications:** * Technical degree in Computer Science, Networking, or related fields (completed), or undergraduate/technologist degree in Computer Science or related disciplines. * ITIL v4 Foundation certification. * Understanding of service-level agreement (SLA) metrics, including: percentage of tickets resolved within SLA; First Call Resolution (FCR); Customer Satisfaction (CSAT) scores; and process compliance (checklists, system updates, signed documentation). **What We Offer?** A comprehensive benefits package, competitive salary, and our core values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to ensure equity of opportunity, respecting individual differences to foster a healthy balance between professional and personal life, and to provide continuous career development opportunities. If you’re seeking challenges within a pleasant, multinational work environment, then we definitely want to learn more about you. Apply now using the links below—or directly for a position through our careers portal: https://jobs.dxc.technology. You can also find us at: https://www.facebook.com/DXCTechnology/ https://www.linkedin.com/company/dxctechnology At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.*****.***