**Description:** The customer service assistant will be responsible for initial customer contact, performing triage and resolving non-technical requests, ensuring deadlines are met, organizing tickets, and maintaining clear communication between customers and internal teams. **Responsibilities:** * Respond to customers via phone, email, and chat. * Receive, register, and resolve non-technical requests. * Escalate complex cases to analysts or supervisors. * Monitor tickets and ensure completion within established deadlines. * Facilitate communication between customers and internal teams, aligning deadlines and expectations. * Track pending items and alert the responsible team about upcoming due dates. * Participate in alignment meetings with the customer service team. * Uphold the company’s organizational culture. **Requirements:** * Bachelor’s degree in Business Administration, Accounting, or related fields (in progress or completed). * Basic knowledge of customer service systems. * Clear and assertive written communication. * Proficiency in Microsoft Office Suite. * Organizational skills and attention to detail. * Patience and emotional balance when interacting with customers. * Responsibility and commitment to deadlines and deliverables. * Ability to work collaboratively in a team and across different departments. * Proactivity and continuous willingness to learn and develop. **Benefits** * Meal and food allowance: USD 31.00/day * Free parking * Life insurance * Transportation allowance * Unimed health plan * Uniodonto dental plan * Wellhub (Gympass) * Pharmacy discount program * Educational partnership with Anhanguera University (up to 20% discount on undergraduate programs and 5% on postgraduate programs) * Reduced workload: 40 hours per week * Employment type: Permanent CLT contract Employment type: Permanent CLT contract Compensation: BRL 2,900.00 – BRL 3,200.00 per month Benefits: * Health insurance * Dental insurance * Education allowance * Free parking * Life insurance * Food allowance * Meal allowance * Transportation allowance