Customer Service Assistant

Description

Job Summary: We are seeking a Customer Service Assistant passionate about people who transforms every interaction into a positive experience and makes a difference in customers' daily lives. Key Highlights: 1. A key player in the customer experience, with direct impact on satisfaction. 2. A dynamic environment with real challenges and room for growth. 3. An opportunity to delight, resolve issues, and foster customer loyalty. If you enjoy interacting with people, solving problems, and making a difference in customers' daily lives, this opportunity is for you! We are looking for a **Customer Service Assistant** who goes beyond the basics — someone who transforms every interaction into a positive experience. **Main Challenges and Responsibilities:** * Greet customers and verify documents to ensure secure release of goods * Identify and register orders in the system, ensuring accuracy of information * Issue fiscal documents and guide customers throughout the pickup process * Provide direct customer service, resolving inquiries and delivering a high-quality experience * Monitor time-based metrics and contribute to service efficiency * Support exchange, return, and damaged product assessment processes * Conduct electronic product testing and coordinate solutions with suppliers * Maintain organized documentation and update system records * Collaborate with departments such as Logistics, Inventory, and Sales to address requests * Consistently seek the best solution for the customer, including negotiating alternatives in adverse situations **Why This Opportunity Is Right For You?** Here, you won’t just be another employee — you’ll be a key player in the customer experience. Every interaction is an opportunity to delight, resolve issues, and foster loyalty. If you seek a dynamic environment with real challenges and room for growth, we want to meet you! **Apply now and help us create incredible experiences together!** Minimum Education: High School Diploma (Secondary Education) * Food Basket * Corporate University * Dental Care * Medical Assistance * TotalPass * Birthday Day Off * Telemedicine * Telepsychology * Life Insurance * Product Discounts * Meal Voucher * Transportation Voucher * Tele-nutrition