Unit Manager

Description

Job Summary: Unit Manager responsible for financial results, people and process management, and dissemination of the company's culture and values. Key Highlights: 1. Team and process management for financial and operational results 2. Sales activities, prospecting, and delivering excellent customer service 3. Responsibility for unit maintenance and administrative tasks Job Description Will act as Unit Manager, ensuring delivery of financial results through management of people and pre\-established processes, while disseminating the company's culture and values. Responsibilities and Duties * Responsible for team management: recruitment and selection, feedback, scheduling (creation and oversight), time tracking, training, development, daily performance monitoring of team members, and offboarding; * Ensure team compliance with regulations, guidelines, operational procedures, and internal policies; * Conduct periodic alignment meetings with the team to share results and promotional initiatives; * Perform evaluations with new customers; * Execute sales and re\-sales of laser hair removal packages (in\-person/online); * Monitor and deliver all financial and operational results for the unit; * Ensure adherence to the company's service standards within the unit; * Deliver excellent service: clarify inquiries, handle contract\-related matters, etc.; * Monitor and act upon NPS survey results and related customer follow\-up; * Address incidents and customer inquiries regarding treatment outcomes, providing assistance and clarifications; * Establish partnerships and conduct customer prospecting; * Plan and execute action plans for operational indicators: commercial and clinical; * Ensure proper functioning of equipment and common areas, as well as maintenance of unit hygiene and cleanliness; * Handle unit administrative tasks: report analysis and submission, helpdesk ticket creation, purchase requests, inventory management, and third\-party oversight; * Monitor and maintain up\-to\-date documentation required by regulatory authorities. Requirements and Qualifications * Bachelor's degree completed or in progress (preferred); * Proficiency in Microsoft Office Suite; * Prior experience managing sales teams and achieving results; * Analytical and strategic mindset; * Proficiency in in\-person and online sales; * Flexible working hours. Employment Type: Full\-time CLT Compensation: R$3\.000,00 \- R$3\.445,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Food voucher * Transportation allowance Education: * Completed Bachelor's degree (preferred) Experience: * Sales and team management (mandatory)