We are looking for a Junior Support Technician to join our team at AEC Contact Center, at our new facility in Palmeira dos Indios. The ideal candidate will be responsible for providing basic-level technical support to internal and external users, ensuring the functionality and security of the company's operating systems and networks. You should have knowledge of the Windows operating system and related tools, such as Active Directory, GPO, DHCP, and Proxy. Basic understanding of computer networks and information security is essential for this role. Additionally, basic knowledge of hardware and software is required to identify and resolve technical issues. The candidate must demonstrate logical reasoning and be proactive in identifying and solving problems. Teamwork skills are fundamental, as you will collaborate with other members of the support team and internal departments to ensure an efficient and secure work environment. We are looking for someone who not only solves problems but also contributes to the continuous improvement of technical support processes. Proactivity and the ability to learn quickly are desired qualities for this position. Responsibilities: Handling remote level N1 service tickets regarding incidents related to AeC solutions and the contracting client Checklist of essential and mandatory tools for use in the Home Office environment Identify the requester's needs by interpreting and understanding what they require and offering the correct solution Interact with other support specialists for resolution, handling, and follow-up of requests Join us and become part of a dedicated team ensuring the security and operation of the company's systems. If you have the necessary skills and are interested in a challenging and collaborative work environment, this is an opportunity for you. Benefits: Transportation allowance, meal allowance, Wellhub, health insurance, and dental plan. MUST RESIDE IN PALMEIRA DOS INDIOS OR NEARBY REGIONS. Minimum Education: Bachelor's degree * WELLHUB * MEAL ALLOWANCE * HEALTH INSURANCE