The Junior IT Assistant is responsible for supporting preventive and corrective maintenance routines for computers and equipment, installing and configuring software, providing technical support to users, and monitoring operational demands related to systems and equipment. This role directly addresses low to medium complexity technical issues, ensuring the proper functioning of IT infrastructure and providing support to teams and associates. **Main Responsibilities** ------------------------- * **Technical Support** * Perform maintenance on computer equipment. * Carry out installation, configuration, and formatting of computers and operating systems. * Assist in the acquisition and installation of equipment. * Install, update, and analyze software. * Provide first-level user support, clarifying technical questions. * **Tracking and Operations** * Monitor the opening of tracking device installation requests. * Support partners in executing and submitting installations. * Assist in creating events and issuing removal notices. * Monitor the maintenance radar and support failure analysis. * Assist in scheduling preventive and corrective maintenance. * **Customer/User Support** * Receive and respond to various support requests. * Forward basic negotiations with partners regarding installation and removal. * Ensure service focused on satisfaction and quick problem resolution. **Requirements** -------------- * High school diploma (preferably ongoing technical or higher education in IT-related fields). * Previous experience (internship, apprenticeship, or first-level support) in computer equipment or tracking devices maintenance. * Basic knowledge of software and operating system installation. * Communication skills and user support ability. * Organizational skills to handle multiple, simultaneous demands, deadlines, and tasks. **Advantages** ---------------- * Technical courses or certifications in IT (e.g., Computer Assembly and Maintenance, Networking, Windows Server, Linux). * Experience with ticketing and support monitoring tools (GLPI, Zendesk, Service Desk). * Basic knowledge or interest in Business Intelligence (BI) – Power BI, Looker Studio, etc. * Prior experience in vehicle tracking support. Minimum Education Level: Technical Course