**✨ About Us** --------------- We are a startup transforming recruitment and selection with artificial intelligence. Our platform helps companies hire faster, more efficiently, and—above all—more fairly! Here, everyone has space to innovate, create, test, and fail quickly. If you enjoy dynamic, collaborative, and challenging environments, this is the place for you! ### **What You’ll Do Here** * Be the voice of Recrut.AI, delivering delightful support to candidates and companies using our platform. * Respond to and resolve tickets, questions, and requests—always prioritizing empathy, clarity, and speed. * Investigate unexpected platform behaviors (those mischievous bugs or tricky questions) and collaborate with the team to resolve them. * Monitor tickets and interactions to ensure no one is left unanswered! * Create and maintain up-to-date knowledge bases, FAQs, and self-service materials. ### **About the Internship** * Hybrid — 3 days per week in the office (100% in-person for the first three months) * Workload: 6 hours per day / 30 hours per week * **Start date: January 4, 2025** ### **What We Expect From You** * Strong written communication skills (you’ll be writing a lot!). * Logical reasoning, text interpretation, and powerful critical analysis. * Genuine interest in people—understanding users’ pain points and making a difference in their day. * Curiosity about technology, digital products, and innovation. * Proactivity in solving problems and seeking solutions (no waiting for things to land in your lap). ### **✅ Mandatory Requirements** * Currently enrolled in an undergraduate program in Administration, Communications, Human Resources Management, Information Systems, or related fields. * At least one year remaining until graduation. * Intermediate Excel proficiency * Intermediate English proficiency ### **Nice-to-Have Qualifications That Make Our Eyes Sparkle** * Experience (professional or daily use) with AI tools such as ChatGPT, ChatGPT Teams, Claude, Perplexity, or similar. * Basic knowledge or hands-on experience with support tools like Zendesk, Intercom, Freshdesk, etc. * Some experience (e.g., academic projects or freelance work) in customer service, support, or interpersonal relationship management. * Comfort with digital platforms and SaaS products. If yes, be sure to highlight these experiences in your resume. ### **Benefits That Make a Difference:** ️‍ ️ Gympass — take care of your physical and mental health * Dental plan — always keep your smile bright * Birthday Leave — time off on your birthday * Transportation allowance — tailored to your needs * Infrastructure allowance — R$100.00/month to boost your home office setup * ️ Meal voucher — R$35.00/day for in-office days Internship stipend (6h/day): R$1,500.00 * ### **Technology Is the Means. People Are the End.** At Recrut.AI, you won’t just resolve tickets. You’ll learn, grow, develop, and—most importantly—impact the lives of many individuals seeking professional opportunities. If you love understanding problems, helping people, and learning about technology, join us in building the future of recruitment!