Customer Service Agent

**Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Level:** Pr
- Support cooperative members
- Offer financial services
- Competitive benefits package

**Job Description and Responsibilities:** **Schedule:** Rotating 6x1 shift \- One day off per week **Level:** Not specified **Employment Type:** Permanent — CLT * Manage the sales team, promoting development, motivation, and daily supervision of team members; * Develop sales plans focused on achieving revenue and performance targets; * Monitor team performance indicators and commercial strategies; * Deliver and cascade training programs related to customer service, sales techniques, and customer satisfaction; * Collaborate with the marketing department to develop and execute promotional campaigns; * Provide hands-on supervision of the team during customer interactions and negotiations; * Report team results, goals, and performance to the commercial supervisor; * Ensure excellence in customer service and strengthen customer relationships. **Requirements:** * Experience in commercial operations and team management; * Proven experience in leadership and people development; * Analytical mindset with strong focus on results; * Experience monitoring and analyzing sales performance indicators; * Strong communication skills, proactivity, and decision-making ability; * Ability to work with goals and commercial strategies. **Variable compensation via commissions.** Work location: Cuiabá **Benefits:** Transportation allowance, SESC membership, Commissions, Day Off: Birthday leave, Health insurance plan, Dental insurance plan, Transportation voucher

João Silva
Indeed · HR