Technical Support Assistant

Description

Job Summary: The Administrative Assistant will support the company's internal activities, assisting in process organization and internal communication to ensure operational efficiency. Key Highlights: 1. Essential support for the company's operational efficiency. 2. Assists in organizing processes and internal communication. 3. Focus on standardization, control, and optimization of equipment. **Job Description**: * Employment type: Permanent CLT contract. * Company: Access Tecnologia Digital LTDA operates in the technology and telecommunications sector, providing broadband internet, connectivity, and digital solutions for residential and business customers. * Job objective: The Administrative Assistant will support the company's internal activities, assisting in process organization and internal communication. This role is vital for maintaining operational efficiency, ensuring daily tasks are executed appropriately and punctually. * Responsibilities: * Provision ONU/ONT and routers. * Configure PPPoE, VLANs, IPs, and speed profiles. * Configure equipment for installation. * Update equipment firmware. * Standardize configurations. * Restore factory settings when necessary. * Test equipment before delivery to technicians. * Identify defective equipment. * Receive equipment and verify quantities. * Organize inventory. * Control incoming and outgoing items. * Register assets (ONUs, routers, power supplies, cables, etc.). * Assemble installation kits. * Conduct periodic inventories. * Request material replenishment. * Prepare equipment for field technicians. * Provide support during installations. * Assist in identifying configuration issues. * Remotely modify configurations when necessary. * Guide technicians on procedures. * Monitor pending activations. * Verify service orders. * Track installations and address changes. * Correct registration inconsistencies. * Support the NOC when required. * Maintain up-to-date records. * Prepare inventory and equipment reports. * Follow internal procedures. * Suggest process improvements. * Ensure laboratory and inventory organization. * Test new equipment. * Support inventory audits. * Train new employees on internal processes. * Qualifications: * Practical knowledge of administrative routines and office tools such as the Microsoft Office suite. * Clear and effective communication skills, both written and verbal. * Organizational ability and attention to detail, ensuring accuracy in performed tasks. * Proactivity and willingness to learn, adapting to team needs. * Educational qualifications: Completed high school. A technical or higher education degree in related fields is desirable. * Professional experience: Prior experience in administrative roles, internships, or extracurricular activities related to administration will be considered a plus. * KNOWLEDGE AND SKILLS: Practical knowledge of administrative routines and basic corporate terminology, along with familiarity with time management and customer service tools. **Location****Employment Type****Work Model** Sinop, MT, BR Permanent CLT On-site