[Projects] Portfolio Specialist (Epic Owner)

Description

Job Summary: Responsible for ensuring delivery of products and services, efficient budget management, team development, and customer satisfaction to secure financial results. Key Highlights: 1. Act as the “owner” of services/projects and manage cross-functional relationships 2. Drive improvements in internal processes and procedures 3. Identify market opportunities and prepare the team **[Projects] Portfolio Specialist (Epic Owner)** ====================================================== TOTVS | São Paulo - SP | Hybrid Job Description Responsible for ensuring delivery of contracted products and services to customers, guaranteeing efficient budget management, team development, and customer satisfaction to secure the financial results of the entire client/project portfolio. Responsibilities and Duties Act as the “owner” of services/projects, serving as the accountable party and maintaining relationships across involved areas (customers and other TOTVS departments) to enable resolution of project/service issues and address continuous process improvements; Ensure transparent communication of service/project results and issues to stakeholders through meetings, presentations, and status reports; Guide TOTVERS assigned to the project(s)/service(s) under responsibility, ensuring ongoing feedback, activity execution guidance, and continuous career development for the team; Ensure application of the TOTVS Agile model in project/portfolio implementation and management, as well as proper use of supporting tools and internal processes per TOTVS policies and procedures; Maintain consistent external customer relationships, collecting formal and informal feedback to understand satisfaction levels and improvement points, and work toward continuous improvement and enhanced customer satisfaction; Monitor resource allocation levels within the unit, aiming to reduce idle time and develop strategies to optimize and increase chargeability; Promote and lead improvements in internal processes and procedures across the unit and TOTVS to enhance quality, efficiency, and team development; Track unit performance indicators and ensure achievement of portfolio-related targets, conducting monitoring and preventive actions to guarantee goal attainment; Identify market opportunities to develop solutions and prepare the team to meet customer demands, aligned with the Director, Product Manager, Tribe, and Product Owner of the segment. Requirements and Qualifications Key Lean-Agile practices (e.g., Scrum, XP, Kanban, etc.) — applied knowledge; Facilitation techniques; Design Thinking, Design Sprint, Lean Inception, or equivalent methodologies; Project Management; Budget Management; Negotiation and Conflict Management; Customer Portfolio Management focused on software; Management 3.0 — certified facilitator; 5–6 years of hands-on project management experience. Desirable Qualifications Salary Range To be determined Employment Type CLT (Consolidation of Labor Laws) Benefits * TOTVS Network University, a corporate university offering free content and certifications for all employees; * +Saudáveis Program, supporting each TOTVER through advisory services and initiatives focused on physical, mental, and personal financial wellbeing; * +Vantagens Program, Latin America’s largest discount network, exclusively for our employees; * +Cuidado Program, a personal support program for employees and their families, offering guidance across multiple specialties including psychology, social work, pet consulting, etc.; * Einstein Conecta, a complimentary online medical consultation benefit provided by physicians from Hospital Israelita Albert Einstein; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle buses at select metro stations; * Extended maternity and paternity leave; * Nursing room; * Bicycle parking; * Changing room; * Life insurance; * Childcare allowance; * Private pension plan; * Office environment designed to foster creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation lounges; * Gympass. About the Company As a technology industry leader, we are a community of nonconformist individuals driven by innovation, autonomy, learning, and performance. Together, we create opportunities, transform futures, and share knowledge. Here, your professional growth happens in an inclusive, respectful, and energizing environment — people helping people! We pursue sustainable growth. We leverage data and AI to drive smarter, more efficient outcomes for our customers. Join us to innovate and build the future of technology. #VemPraTOTVS #SomosTOTVS