Operations & Logistics Manager

Description

Summary: This Operations Manager will lead partner management for airports, optimizing the marketplace through data-driven strategies and managing technical topics and stakeholders. Highlights: 1. Opportunity to optimize and scale core processes across the country 2. Engage in problem-solving to drive efficiencies and growth for airports 3. Manage and grow partnerships with key airport stakeholders About the Role The team is responsible for all operations related to Airports, Events and Venues from the rider and driver experience to pricing and partner management of our ongoing partnerships. This Operations Manager, will handle the partner management for all our airports, as well as analyzing and defining strategies to optimize the airports marketplace in an extremely data\-driven approach. being responsible for a variety of technical topics and stakeholder and partner managements. What the Candidate Will Do * Problem Solving: Identify the root cause of risks and opportunities, propose multiple, practical solutions, and weigh tradeoffs to recommend the best approach to bring efficiencies and growth to our airports * Process Optimization: Implement, optimize, and scale core analyses and processes across the country, regularly reviewing performance for all airports * Business Sense: Monitor, understand, and interpret key operational and financial metrics to help figure out strategy and action plans. Develop and apply an understanding of the levers that move our business * Partner Management: Manage all requests and discussions with our ongoing partnerships at airports. This includes running analyses on each airport, attending to any questions partners may have, as well as growing the partnership if possible * Stakeholder Management: Maintain productive working relationships with immediate team and cross\-functional partners across operations, marketing, customer support, product, policy, and legal to scope, test and implement initiatives Basic Qualifications * 4\+ years of experience in Consulting, Operations, Product, Product Operations * English proficiency * SQL required * Data\-driven decision mentality through strong analytical thinking * Communication: Able to discuss with and manage commercial partners in a clear and collaborative way, while maintaining confidentiality of key business metrics * Planning \& Organization: Ability to create detailed project plans with project stages, milestones, basic interdependencies, and owners, as well as organizing and delivering multiple ad\-hoc demands on time Preferred Qualifications * Advanced Excel/Sheets is a plus * Teamwork: Demonstrate optimism, respect others, and work well in a team. Ability to work with people from diverse backgrounds and responsibilities. Maintains healthy working relationships, even in disagreements