TECHNICIAN FOR TELECOM CUSTOMERS

Description

Job Summary: A professional responsible for people management, dissemination of corporate culture, supervision of shareholder service activities, as well as installation and maintenance of broadband products. Key Highlights: 1. Team management and development, strengthening corporate culture 2. Responsible for installation and maintenance of broadband products 3. Customer service for corporate clients, micro and small enterprises (MPEs), and individual customers ### **Responsibilities** PEOPLE MANAGEMENT: Practice and disseminate the company’s mission, vision, values, and management principles to safeguard the company’s image and strengthen its culture. Manage people by establishing objectives and goals, structuring work, developing and providing tools for associate training, and managing and evaluating results. INVESTOR RELATIONS: Supervise and ensure execution of activities related to shareholder service. ### **Position Overview** OK: Responsible for installation and maintenance of optical broadband, xDSL, and STFC products. Customer service for corporate clients, micro and small enterprises (MPEs), and individual customers. This role also requires knowledge of Algar’s product offerings, as the incumbent is also responsible for recommending migration or upgrade of broadband products, including GPON or STFC. ### **Prerequisites** Must reside in the city of São Paulo