Job Summary: A professional responsible for ensuring adherence to processes, handling guest check-in/check-out, mediating conflicts, and inspecting maintenance at Accor hotels. Key Highlights: 1. Work in an international hotel environment with multiple brands. 2. Provide comprehensive guest service and support. 3. Ensure compliance with operational processes and procedures. Company Description Accor Hotels is a global leader operating, managing, and franchising hotels, resorts, and vacation properties under various brands. Job Description* Verify that processes, procedures, routines, and documents are implemented in accordance with company standards, identifying any irregularities and issuing relevant reports. * Greet guests/customers at the front desk, identify them, and provide various information and clarifications (e.g., reservations, flight confirmation, addresses/phone numbers of locations, complaints, etc.) throughout their stay. * Perform guest check-in, arrange completion of registration forms, issue room keys, and escort guests to their respective rooms. * Perform guest check-out, process bill settlements, collect payments, and assemble/organize related documentation. * Ensure adherence to front desk procedures, as well as execute billing processes and "Self-Control" procedures. * In emergency situations, follow basic procedures and notify responsible personnel (e.g., internet outage, lack of hot water, leakage, power failure, etc.). * Perform IT backups and server-related procedures. * Mediate conflicts and intervene in critical/atypical situations involving guests/customers, and report incidents, anomalies, and issues occurring during the shift to the immediate supervisor. * Inspect maintenance and safety items using checklists by touring hotel areas/facilities and recording irregularities. * Enter customer reservation information into the system. * Offer, award points, and operate the loyalty program according to established standards. * Generate billing and issue bank slips corresponding to daily invoices (NFs), verify data, and forward to the ADM department when necessary. * Conduct shift handover strictly following pre-established procedures. * Guide the Bellboy and Front Desk Assistant. * Handle telephone calls in accordance with brand standards. * Maintain the department’s filing system properly organized. * Perform other related duties as required by the department. Qualifications Agility, Proactivity, Discretion, Attention to Detail, Diligence/Carefulness, Friendliness, Communication. Microsoft Office, Internet
João Silva
Indeed · HR
João Silva
Indeed · HR
