Customer Loyalty Manager

Description

Job Summary: Commercial professional focused on account management, relationship building, and business development, with strong negotiation and institutional articulation skills. Key Highlights: 1. Proven experience in commercial areas, account management, and relationship building. 2. Consultative and proactive attitude to identify and capitalize on opportunities. 3. Preferred qualification: Prior experience in the education sector or public sector. Description: * Bachelor’s degree completed in Business Administration, Communications, Marketing, Commercial Management, Public Relations, Pedagogy, or related fields; * Proven experience in commercial areas, account management, relationship building, or business development; * Strong commercial profile, with negotiation skills, customer delight capabilities, and ability to build long-term relationships; * Excellent verbal and written communication skills, with capacity for institutional articulation; * Strategic vision and focus on commercial results; * Organization, planning, and autonomy in managing a client portfolio; * Familiarity with digital tools, especially Google Workspace and CRM systems; * Consultative and proactive attitude to identify and capitalize on business opportunities. Preferred Qualifications: * Prior experience in the education sector; * Experience preferably in the public sector. * Develop and maintain close, trust-based relationships with clients, serving as the company’s primary point of contact; * Manage an active client portfolio, executing targeted actions for customer retention and contract renewal; * Proactively identify new business opportunities, including expansion into new segments and school years; * Conduct strategic meetings with managers and technical teams of partner networks, presenting solution differentiators and strengthening institutional relationships; * Prepare customized commercial proposals for partnership continuity and growth, in collaboration with internal departments; * Monitor customer engagement and satisfaction metrics, suggesting actions for retention, delight, and improved experience; * Manage contractual milestones, documentation, and deadlines to ensure operational continuity of contracts; * Represent the company at events and meetings with clients, reinforcing brand image and positioning; * Collaborate with internal teams to enhance processes and strategies focused on customer satisfaction and expansion; * Ensure organized recording and timely updating of relevant client and market information. 2511270202401834135