Hospitality Host

Description

Job Summary: Attend to customers, provide information, ensure safety and well-being, and serve as the primary liaison between customers and other hotel departments, guaranteeing a unique and unforgettable experience. Key Highlights: 1. Personalized customer service focused on a unique experience 2. Guarantee of customer safety and well-being 3. Essential liaison between customers and hotel departments **Company Description** Why work for Accor? We are much more than a global leader. Be welcome just as you are, and you will find a job and a brand that match your personality. We support your daily growth and learning, ensuring your work brings purpose to your life, so that during your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. Discover the life waiting for you at Accor: visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! \#BELIMITLESS **Job Description*** Attend customers in accordance with the operating brand’s style; * Provide various information according to guests’ needs and essential departmental practices; * Ensure customer safety and well-being, and maintain organization of social areas; * Place customers at the “heart” of everything performed, delivering a unique and unforgettable experience aligned with Accor’s Service Culture; * Serve as the primary liaison between customers and other hotel departments, receiving their requests, suggestions, and complaints; * Pay special attention to regular customers and ALL. Ensure differentiated welcome for them, offering available Soft Benefits according to their classification and preferences; * Answer telephone calls in accordance with the operating brand’s style; * Ensure compliance with Front Office practices and Auto-Control procedures. **Qualifications** Open Mindset Customer Orientation Self-Confidence Communication Skills Teamwork Proactivity and Initiative Business Knowledge and Improvement Desirable: Bachelor’s degree in Hospitality, Tourism, or related field. Intermediate English Microsoft Office Suite **Additional Information** * Salary: BRL 3,163.35 \+ benefits: transportation allowance, on-site meal allowance, health insurance, dental insurance (optional), profit-sharing program, among others. Shift schedule: 12x36 — from 6:00 PM to 6:00 AM