Job Summary: As a Customer Service Operator, you will be responsible for providing customer support across various products, managing appointment scheduling, and clarifying general inquiries, all within an environment characterized by clear communication, empathy, and proactivity. Key Highlights: 1. Customer service and scheduling of technical visits 2. Clear communication, empathy, and proactivity 3. Opportunity for learning and growth in a welcoming environment We are seeking a dedicated Customer Service Operator to join our team. The professional will handle customer service, provide support for various products, manage appointment scheduling, and clarify general inquiries. **Responsibilities and Duties** Provide customer service for scheduling technical visits across various products: * White goods (washers and dryers, refrigerators, air conditioners, range hoods, etc.) * Audio and video (TVs) * Stoves * Upholstery waterproofing **Requirements and Qualifications** * **Experience:** Have you worked in a Call Center? This is the right place for you! * **Education:** Completed High School. * **Profile:** Clear communication, empathy, and proactivity. * **Requirement:** Must be over 18 years old. **Additional Information** **IMPORTANT INFORMATION:** **Work Schedule**: 6 days on / 1 day off — 6h20 daily — Rotating days off **Availability**: 2:00 PM to 9:00 PM **Work Model**: 100% in-person. **Location**: Barra Funda, São Paulo/SP. **Note**: If you are currently participating in another selection process, please disregard this one; simultaneous participation in two selection processes is not permitted. **BENEFITS** **Flexible Meal and Food Allowance;** **Health Insurance Plan;** **Dental Insurance Plan;** **Wellhub and TotalPass;** **Exclusive Bio Ritmo Gym for Employees:** located at the Headquarters Complex; **Profit Sharing Program (PLR);** **Stock Ownership Program: Porto em Ação:** complementary to PLR until 2025; **Sand Volleyball and Multipurpose Courts:** located at the Headquarters Complex; **Transportation Allowance;** **Van Transportation Services;** available at major access stations to Porto (Luz, Barra Funda, Santa Cecília, and Júlio Prestes); **Extended Parental Leave:** up to 40 days for all family configurations; **Extended Maternity Leave** of 6 months; **Medical Clinic with Specialties:** located at the Headquarters Complex and Barra Funda; **Childcare or Nanny Assistance;** **Life Insurance;** **Private Pension Plan — PortoPrev;** **Discounts on Products and Services;** **Scholarship Program: Reimbursement for undergraduate, graduate, or MBA studies;** **Monthly Running Events:** subsidy for major street races in São Paulo; **Language Learning Reimbursement (English or Spanish);** **Porto Theater:** exclusive screenings for employees; **Library;** **Rest Room:** located at the Headquarters Complex; **Game Room:** located at the Headquarters Complex; **Massage and Podiatry Services:** located at the Headquarters Complex; **Workplace:** On-site (We operate hybrid work models, which will be explored during the selection process); Porto is much more than an insurance company: it is a massive ecosystem leveraging technology to create solutions through four business verticals: **Porto Bank, Porto Saúde, Porto Seguro, and Porto Serviço**. Our reputation and recognition, built over more than seven decades, underscore Porto’s scale — a business reference company, built by and for people. Here, the hearts of 13,000 employees beat with **pride in being part of a solid and ethical organization** that **transforms dreams into fantastic realities** for our more than 15.8 million customers. We operate through over 101 branches and regional offices across Brazil. Learning is embedded in our DNA, and here you’ll have **incentives, tools, and great people to learn and grow every day**, in a welcoming and secure environment where everyone can truly be themselves and take pride in who they are — promoting respect and **living holistically and healthily in a genuinely human company.** **DIVERSITY & INCLUSION AT PORTO** At Porto, we value diversity and believe that a plural team is essential for the development of our entire business, society, and each individual. We understand that every person is unique in building a more innovative and inclusive environment. Together, we work daily to build a safe, free, and welcoming space — with greater plurality and respect. Therefore, we **strongly encourage applications from women, Black and Indigenous people, people with disabilities, and LGBTQIA+ individuals** for all our positions.
João Silva
Indeed · HR
João Silva
Indeed · HR
