Job Summary: Supervise, monitor, and guide the Customer Service team, ensuring proper service flow and transforming people's health. Key Highlights: 1. Professional growth opportunities 2. Focus on transforming people's health 3. An environment that values diversity and innovation If you dream big and boldly, possess an owner's mindset, work with absolute and extreme transparency, act ethically, with integrity and courage, and wish to join a company offering numerous growth opportunities, we have an opportunity for you! Join our Customer Service Supervisor team. Here, we have the best people, and each of them plays a vital role in a greater purpose: transforming people's health — each one \#Doseujeito! Want to learn more about Dasa? Visit our website: www.dasa.com.br **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- About the Position: * Supervise, monitor, and guide the Customer Service team, ensuring proper service flow according to established instructions and routines. **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ To transform health, you need: * Completed or ongoing undergraduate degree (from the 2nd semester onward); * Prior experience managing Customer Service/Client Support teams; * Experience monitoring and managing KPIs (e.g., AHT, CSAT, FCR, ABS, etc.); * Knowledge of queue management, volume forecasting, and team sizing; * Proficiency in customer service tools and CRM systems; **Additional Information** Additional Information: **Address:** Avenida Cruzeiro do Sul, number 3000 \- Santana * **Work Schedule:** 8:00 AM to 5:00 PM, Monday to Friday; 7:00 AM to 11:00 AM, Saturday **Important**: You are applying to our talent pool; therefore, please note that as soon as a position matching your profile becomes available, we will contact you. In the meantime, keep your information updated and complete all online assessment steps so we can get to know you better. **Be Part of the Future of Healthcare** Our passion for caring for people and delivering the best experience to our customers is what drives us. Have you ever imagined being part of Latin America’s largest laboratory network and contributing to transforming the future of healthcare? Here, we continuously seek innovative solutions for disease detection and prevention, focusing on empathy, quality excellence, and care. We are a reference in technology and innovation, offering a comprehensive portfolio of tests and services enabling us to care for over 20 million patients annually. Join our purpose and live daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa Means Being Yourself** We believe diversity fuels innovation and, above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe to be their authentic selves. Therefore, our opportunities are open to anyone who identifies with our purpose of transforming the future of healthcare. To access more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.
João Silva
Indeed · HR
João Silva
Indeed · HR
