Reception Assistant

Description

Job Summary: A professional responsible for in-person, telephone, and digital customer service—greeting and directing visitors with agility and courtesy in a dynamic, results-focused environment. Key Highlights: 1. In-person, telephone, and digital customer service. 2. Proactivity and agility in customer service and front desk organization. 3. A dynamic, collaborative, and results-oriented environment. UniFECAF is seeking professionals eager to grow and make a difference in education. Recognized for its high-quality teaching and strong connection with the job market, the institution aims to transform lives through education—offering a practical, innovative experience focused on students’ professional development. With a dynamic methodology, partnerships with thousands of companies, and an emphasis on employability from the start of academic studies, UniFECAF values individuals committed to continuous growth, leadership, and tangible impact. If you enjoy challenges, believe in the power of education, and wish to join a growing, collaborative, and results-driven environment, this opportunity is for you! **Responsibilities and Duties** Provide in-person, telephone, and digital channel customer service—delivering information and routing requests. Greet students, parents/guardians, visitors, and suppliers while managing entry and exit flow. Direct visitors to relevant departments, ensuring clarity and efficiency in service delivery. Support agenda management, meeting room reservations, and service recordkeeping. Maintain front desk organization and uphold institutional image. Perform basic data entry into internal systems and control spreadsheets. Assist with simple administrative tasks related to customer service. Follow internal procedures, safety protocols, and institutional policies. **Requirements and Qualifications** Technical Competencies In-person, telephone, and digital customer service. Recording and managing information in internal systems. Agenda organization and people flow management. Basic computer skills (Microsoft Office suite and customer service systems). Fundamental knowledge of administrative routines and front desk operations. Ability to follow institutional procedures and protocols. Behavioral Competencies (Cultural Fit) Proactivity: Anticipate service needs, organize workflows, and act with initiative to ensure agility and quality at the front desk. Agility: Greet students, parents/guardians, and visitors courteously, empathetically, and humanely—creating a positive experience. Responsibility: Adhere to procedures, schedules, and institutional standards, ensuring reliability of information and records. Informality: Act ethically, discreetly, and respectfully—safeguarding data confidentiality and institutional image. Information Security: Focus on resolving issues by providing clear guidance and appropriate direction for public inquiries. Flexibility: Adapt to diverse visitor profiles, routines, and high-pressure situations while maintaining emotional balance and professionalism. Empathy: Collaborate actively with other departments, maintaining clear communication and a cooperative attitude to support institutional effectiveness. Additional Competencies: Clear and assertive communication Organization and management of multiple tasks Active listening Professional demeanor and personal presentation Ability to handle conflicts and sensitive situations Education / Experience Completed high school. Prior customer service experience (preferred). Basic computer skills (Microsoft Office suite and customer service systems). **Additional Information** Transportation Allowance Meal Allowance On-site Lunch TotalPass SESC Partnership Pharmacy Card Study Grant after 3 months Medical Plan Dental Plan (optional) At UniFECAF, we believe education transforms lives—and that is only possible with people who make things happen. Our culture is guided by PARISFE, reflecting how we work daily: with Proactivity, Agility, Resoluteness, Informality, Information Security, Flexibility, and Empathy. We are experiencing accelerated growth and seek professionals eager to evolve alongside us, take on challenges, and generate real impact in our students’ lives. If you thrive in dynamic environments with autonomy and a results orientation, this is your place.