Job Summary: We are seeking a customer service professional focused on handling internal and external service requests, resolving pending issues and conflicts, and supporting stores and partners. Key Highlights: 1. Handling of internal and external service requests 2. Resolution of pending issues and conflicts 3. Support to stores and partners Vulcabras is Brazil's largest manager of sports brands. From head to toe, we equip athletes and countless sports enthusiasts with our brands Olympikus, Mizuno, and Under Armour. We are over 20,000 people committed to delivering high-quality, high-performance products for the best in sports. **Responsibilities and Duties** * Handling internal and external service requests (via voice); * Resolving order-related, payment, return, or exchange issues; * Analyzing and correcting incidents reported by customers or sales representatives; * Resolving conflicts; * Addressing complaints and requests technically and courteously; * Assisting stores/partners with information regarding orders or policies. **Requirements and Qualifications** * Must reside in Jundiaí, Várzea Paulista, or Campo Limpo Paulista; * Completed high school education; * Availability to work Monday through Saturday, either from 7:40 AM to 2:00 PM or from 1:40 PM to 8:00 PM; * Prior experience in the field is a plus. **Our Dream: Building a better country by leading the development of sports in Brazil.** ****Vulcabras was founded in 1952, but sports became part of our DNA starting in 1973. Today, we live and breathe sports every day. Our sports brands—Mizuno, Olympikus, and Under Armour—bring technology and innovation to athletes of all levels. With Olympikus, we partner in the everyday democratic “run,” offering sport technology at the best cost\-benefit ratio. With Under Armour—the world’s third-largest multi-sport brand—we offer a complete ecosystem of sports products for the athlete’s entire journey. And with Mizuno, both beginners and professional runners will find the products they need to perform even better. We support Brazilian sports and currently sponsor major national events and athletes. The company operates both domestically and internationally. We have over 18,000 employees working to promote sports practice among all Brazilians and contribute to the nation’s development. At our Sports Footwear Research and Development Center—the largest in Latin America—we innovate daily to bring sports performance technology to Brazilians. Our factories employ the most advanced industrial technologies worldwide to produce footwear that delivers health, well-being, and countless victories to all Brazilians. Nice to meet you—we are Vulcabras, and we live for sports.
João Silva
Indeed · HR
João Silva
Indeed · HR
