We are seeking a Supply Chain Analyst – Returns (Reverse Logistics) to manage the end-to-end returns process, from initial occurrence through to final resolution, including customer credit issuance and physical recovery of products. This is a critical role for operations, requiring strong organizational skills, strict deadline control, and clear communication with various internal departments, carriers, and customers. The incumbent will ensure that the entire returns flow proceeds in a structured, accurate, and timely manner—avoiding losses, inconsistencies, and rework—while also supporting the team in identifying root causes and implementing preventive actions. **Key Responsibilities** Manage the complete returns process, including delivery rejections, damages, billing errors, product expirations, and other logistics incidents. * Conduct initial coordination with Distribution Centers, carriers, and customers to ensure correct understanding of the incident and appropriate handling. * Analyze root causes of returns and propose preventive action plans jointly with relevant departments (Sales, Quality, Operations, Customer Service). * Oversee the opening, progress tracking, and closure of returns-related tickets in internal systems, ensuring complete and up-to-date records. * Manage customer credit processes related to returns, ensuring adherence to deadlines and accuracy. * Organize and maintain updated pending-item controls using to-do lists, spreadsheets, tracking tools, and status indicators. * Conduct continuous follow-up via email, phone, and Teams with all stakeholders to ensure process progression until completion. * Complete and validate returns forms with full and accurate information to eliminate rework. * Ensure physical recovery of returned products, preventing financial loss and improper disposal. * Engage internal departments (Finance, Quality, Sales, Customer Service, Operations) as needed to finalize processes. * Support internal continuous improvement initiatives related to returns flow and reverse logistics. **Mandatory Requirements** * Bachelor’s degree completed or in progress in Business Administration, Logistics, Production Engineering, or related fields. * Minimum 3 years’ experience in reverse logistics, returns management, logistics incidents, or customer service. * Intermediate proficiency in SAP (SD or MM) for queries, validations, and process tracking. * Intermediate to advanced proficiency in Microsoft Office Suite, especially Excel. **Preferred Requirements** * Experience in the pharmaceutical industry, consumer goods, or distribution companies. * Knowledge of credit processes, invoices, and finance routines related to returns. * Experience with Distribution Center operations and transportation. **Behavioral Competencies** Exceptional organization: ability to manage multiple pending items simultaneously without losing track of critical information. * Attention to detail: rigor in handling documents, dates, deadlines, and operational records. * Persistence: ability to follow each incident through to full resolution. * Clear and concise communication: ease in documenting, reporting, and aligning information across diverse audiences. * Priority management: ability to discern which processes are critical and require immediate action. Minimum Education Level: Bachelor’s Degree Desired Field of Study: Marketing, Bachelor’s Degree Languages: English (Intermediate) * Life Insurance – MetLife * Health Insurance – Sul América (Optional) * Total Pass * Transportation Allowance * Meal/ Food Allowance