We are seeking a Supply Chain Analyst – Billing to directly handle billing processes, ensuring smoothness, agility, and accuracy in daily operations. This role is essential to ensure orders are released, approved, and billed within established deadlines, preventing operational impacts and preserving customer service quality. The role involves ticket management, tracking pending approvals, analyzing blocked orders, and daily interaction with various internal departments. The professional must demonstrate strong urgency awareness, organizational skills, assertive communication, as well as the ability to resolve bottlenecks and propose continuous process improvements. **Key Responsibilities** Manage and monitor open billing tickets, ensuring resolution within the defined SLA. * Conduct ongoing follow-up on pending approvals, engaging responsible departments and updating process status. * Monitor orders blocked due to commercial policies, approval thresholds, system blocks, or operational discrepancies. * Interface with internal departments such as Sales, Finance, IT, and Distribution Center to unblock processes. * Report status, KPIs, and key incidents to coordination and management. * Identify bottlenecks in the billing flow and propose continuous improvement actions. * Address critical requests with high agility, prioritization, and analytical capability. * Monitor operational routines to ensure all orders are billed within agreed deadlines. * Contribute to process standardization, documentation, and internal workflow updates. **Mandatory Requirements** Bachelor’s degree completed or in progress in Administration, Accounting, Logistics, Production Engineering, or related fields. * Minimum 3 years of experience in billing, order-to-cash, supply chain, or related areas. * SAP knowledge (SD or MM) for order, delivery, and block queries and validations. * Advanced proficiency in Microsoft Office Suite, especially Excel (data handling, dashboards, and analysis). * Strong prioritization, organization, and multitasking capabilities. **Desirable Requirements** Experience in the pharmaceutical industry, consumer goods, or distribution companies. * Knowledge of credit approval processes and commercial policies. * Familiarity with invoices (products, services, shipments), fiscal documents, and current legislation. * Basic understanding of taxes, tax classifications, and fiscal codes (CFOP, CST, NCM). **Behavioral Competencies** Sense of urgency: ability to work in a dynamic environment with critical demands. * Proactivity: initiative to solve problems before they impact operations. * Assertive communication: clarity and conciseness when negotiating and following up with various internal departments. * Organization: ability to accurately manage information, deadlines, and pending items. * Resilience: ability to handle high volumes, critical processes, and rapid changes. Minimum Education Level: Bachelor’s Degree Languages: * English (Intermediate) * Transportation Allowance * Meal/ Food Allowance * Total Pass * Sul América Health Insurance (Optional) * Life Insurance – MetLife