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Commercial Manager (Implementation and Customer Success)

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Lead commercial strategy and toll product implementation, acting as a bridge between sales, customers, and operations to ensure growth and effective adoption of solutions. Key Highlights: 1. Lead commercial strategy and toll product implementation 2. Act consultatively in customer relationship management 3. Manage the Sales and Implementation team Description: * Bachelor's degree completed. * Prior experience in commercial areas, preferably B2B. * Experience in pre-sales, technical presentations, or selling complex solutions. * Proficiency in Excel and PowerPoint required. * Experience in software or technology companies is desirable. * Experience in system implementation and customer onboarding support is desirable. * Advantage: hybrid commercial + technical profile. Lead the go-to-market and implementation strategy for the two toll products: nspedagio and qualp (a financial product and route optimization solution), ensuring sales growth, implementation excellence, and real customer adoption of the product. The key challenge is to act as a bridge among sales, customers, and operations—accelerating operational launch per contract terms and ensuring the customer purchases, implements, and uses the solution. * Directly drive commercialization of the company’s two toll products, promoting solutions across various sales channels. * Act consultatively in customer relationship management, with strong communication skills, empathy, and focus on customer experience. * Lead end-to-end commercial processes, ensuring alignment, proposal development, deal closure, and smooth handover to implementation. * Lead implementation processes for solutions, ensuring customers understand, adopt, and effectively use the products. * Manage the Sales and Implementation team, conducting management rituals, tracking KPIs, and developing team capabilities. * Monitor commercial and implementation KPIs, define action plans, and ensure continuous improvement of results. * Prepare reports, analyses, and executive presentations in Excel and PowerPoint. * Maintain constant alignment with the company’s other commercial channels to maximize opportunities and ensure consistent delivery. 2512050202181905000

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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