Job Summary: Responsible for reception, document organization, event and meeting support, and internal and external customer support, ensuring process effectiveness. Key Highlights: 1. Customer and visitor service and support. 2. Organization and management of various documents. 3. Assistance in event and meeting logistics. Receive, file, dispatch, and archive various documents; maintain secure and accessible medical records; assist in event and meeting logistics; and provide internal and external customer support for the Unit, in accordance with institutional guidelines. **Responsibilities and Duties** * Receive customers and visitors, identify them, provide information, clarify doubts, take messages, or forward them to the intended recipient; * Receive, organize, and archive various documents, as well as register them using electronic spreadsheets; * Receive and dispatch documents, adhering to institutional document control standards (Protocol); * Assist in the logistics of events and meetings, including room and equipment reservations, attendance list preparation, room setup, and equipment assembly when required; * Draft official letters, memoranda, and reports as requested and guided by the immediate supervisor; * Verify materials and equipment received by the Unit; * Provide guidance via telephone or e\-mail as requested and guided by the immediate supervisor; * Assist other members of the administrative team when necessary and upon request by the immediate supervisor; * Assist in preparing specific reports for the area, entering data following internal criteria and guidance from the immediate supervisor; * Perform procedures related to the DNV (Live Birth Certificate); * Register, envelope, label, and archive medical records; * Organize reception services and related activities during periods of high demand, always prioritizing process effectiveness; * Attend to users and perform all associated bureaucratic procedures, such as opening medical records, patient registration and admission into the system, appointment scheduling, and receiving and returning consultation/exam requests; * Assist in regulating internal and external transfers and admissions in the CROSS system; * Respond to internal and external medical record requests, as well as copy requests; * Organize medical records, forms, and documents to be sent to third-party companies; * Request supplies from the warehouse/supplies department; * Record attendance data for area performance indicators and respond to requests from the Technical Directorate; * Comply with all principles and conduct criteria set forth in the Administrative Compliance Manual \- SPDM Policies and Integrity Principles; * Carry out responsibilities determined by the Institution regarding personal data protection practices and LGPD compliance; * Perform area/departmental activities following instructions from the immediate supervisor and institutional standards. **Requirements and Qualifications** * Completed High School education; * Minimum of 06 (six) months’ verifiable experience in administrative routines and public service. **Additional Information** Professionals from partner companies, suppliers, and/or service providers, as well as individuals linked by kinship or affinity within the same service or under alternative contractual arrangements (contractual relationship with the service provider), must comply with current HR regulations, verified through consultation with the Recruitment and Selection Department. * **Unit: Hospital Amparo Maternal:** Loefgren Street, 1901\. **\*\*Benefits offered by the company:\*\*** * Transportation Allowance; * Meal Allowance (VA); * Hospital cafeteria; * Daycare Assistance for children up to 5 years old. **SPDM \- Paulista Association for the Development of Medicine** is a non-profit, philanthropic civil association recognized as being of federal, state, and municipal public utility, respectively by Decrees No. 57\.925, dated 03/04/1966; No. 40\.103, dated 05/17/1962; and No. 8\.911, dated 07/30/1970\. The Institution operates at federal, state, and municipal levels, in harmony with health and education policies, and also functions as an accredited social organization in several states, managing health services and institutions through agreements and management contracts. The Association’s primary directive is its integration into the health system, focused on disease treatment, prevention, and promotion of primary, secondary, and tertiary health care, strengthening ties with the local community and reaffirming its social commitment to serve everyone without discrimination. With institutional growth, SPDM has expanded its scope of operations through ongoing projects in Social Assistance and Education. This wide range of activities increasingly consolidates SPDM as a large-scale philanthropic institution pursuing economic, social, and environmental sustainability. Its four superintendencies \- São Paulo Hospital, Affiliated Institutions, **Integrated Health Care Program (PAIS)**, and Education \- are managed by highly qualified technical professionals with outstanding expertise. Thus, SPDM contributes effectively to the continuous improvement of services provided by Brazil’s Unified Health System (SUS), primarily aiming to guarantee universality and equitable access to health care, essential for human and social development of citizens. To this end, it combines cutting-edge technology with high-quality medical care delivered by multidisciplinary teams composed of nurses, physical therapists, pharmacists, nutritionists, speech-language pathologists, biochemists, psychologists, technologists, social workers, dentists, among others. **The Integrated Health Care Program** began operations in 2001 in the municipality of São Paulo and has since expanded to other municipalities and states. Since its inception, **PAIS** has sought, in partnership with public management, to strengthen and consolidate health services offered to SUS users. This Program aims to ensure improvements in population health indicators and quality of life, grounded—among other principles—on comprehensiveness and equity, adopting a strategic vision of health service management defined through a process of continuous improvement. ### **Inclusion** SPDM offers employment opportunities in its hospital units, including career development plans, for persons with disabilities. To this end, it periodically publishes recruitment announcements targeting these professionals in major newspapers in São Paulo and in the municipalities where its units are located. **Mission** To promote integrated health actions in partnership with public management, benefiting the population ethically and humanely, with technical excellence, and social and environmental responsibility. **Vision** To become a reference in health service management across all levels of care, ensuring quality care for populations in partner municipalities and states. **Values** * Professionalism * Quality * Social Responsibility * Teamwork * Ethics