ANALYST I

Description

Job Summary: Opportunity for an Analyst I focused on customer service, support, and relationship management with branch managers within a strategic banking-sector project. Key Highlights: 1. Participation in a strategic project with a banking-sector client. 2. Focus on customer service, support, and relationship management with branch managers. 3. Essential role in ensuring operational quality and customer satisfaction. We currently have an opportunity for an Analyst I to work on a strategic project with a banking-sector client. The position focuses on customer service, support, and relationship management with branch managers, playing an essential role in ensuring operational quality and customer satisfaction. **Responsibilities and Duties** * Provide support to branch managers, serving as the primary point of contact for issues related to ATMs * Proactively engage with clients to deliver support and guidance * Assist in opening and managing operational service tickets * Deliver clear, courteous, and efficient service, contributing to strong customer satisfaction metrics * Proactively identify and resolve issues **Requirements and Qualifications** * Currently pursuing a bachelor's degree * Strong verbal and written communication skills (essential requirement) * Proactive, organized profile with ease in handling client interactions * Ability to operate effectively in an operational and service-oriented environment * Technical knowledge of ATMs is a plus but not mandatory **Additional Information** * Business hours, Monday to Friday, from 8:00 AM to 5:00 PM * Hybrid work model * On-site work in Alphaville or Barra Funda, as required by the department Guided by the purpose of 'Simplifying the present and making the future accessible to everyone,' Tecban enhances the daily lives of millions of people and delivers efficiency to financial institutions and retail businesses through a secure and convenient ecosystem of physical and digital solutions. Tecban manages the world’s largest independent ATM network—Banco24Horas—which serves over 160 million Brazilians. At this new stage of its business, Tecban positions itself as more than just a supplier across multiple economic sectors. It is a strategic partner in ATM management and outsourcing, consistently delivering extensive infrastructure, technology, and security. Additionally, Tecban offers two specialized verticals: Connectivity—providing 4G/5G and SD\-WAN solutions that ensure high availability and efficient nationwide connectivity to prevent lost business opportunities; and Cash—delivering comprehensive security solutions including Smart Safes, cash logistics, and cash processing, thereby optimizing Brazil’s circulating cash supply, supported by a fleet of over 600 vehicles and more than 20 operational bases spread across all regions of the country. With robust technological infrastructure and deep expertise in innovation, Tecban also provides a fully operational Open Finance as a Service platform—the first of its kind in Brazil—enabling autonomous and secure financial solution management beyond regulatory compliance. Furthermore, Tecban actively contributes to the development of tokenized economies, supporting significant advancements. To learn more, visit Tecban’s website or follow our social media channels. More than close—present.