Telecom Analyst I

Description

Job Summary: A professional to provide support and operation for 4G, 5G, and SD-WAN communication systems, ensuring high availability and performance through configuration, analysis, troubleshooting, and monitoring. Key Highlights: 1. Expertise in cutting-edge technologies: 4G, 5G, and SD-WAN 2. Responsibility for network configuration, analysis, and troubleshooting 3. Opportunity for continuous improvement in telecom infrastructure and processes We seek a professional to support and operate communication systems in 4G, 5G, and SD\-WAN environments, ensuring high availability and performance of solutions delivered to customers. Responsibilities include equipment configuration, frequency analysis, switching operations, troubleshooting, and continuous monitoring of communication links. You will be responsible for remote equipment recovery, technical support to field teams, and interaction with customers and commercial establishments to grant access permissions, while maintaining organized and up-to-date documentation for future interventions. **Responsibilities:** * Perform configurations on 4G/5G/SD\-WAN equipment, frequency adjustments, switching operations, and technical diagnostics. * Monitor customer telecom link availability and performance, acting both reactively and proactively. * Conduct remote maintenance to recover equipment and reduce technical site visits. * Interact with customers and commercial establishments to grant access to maintenance teams. * Organize and maintain updated records of access documentation and operational information. * Provide support for SIM/eSIM cards. * Update customer external availability reports and KPIs. * Grant access permissions at sites, stores, and other serviced locations. * Provide technical support to field teams during maintenance and interventions. * Analyze and adjust network configurations, including handling customers exceeding contracted data allowances. * Log, track, and close technical tickets via the ITSM tool. * Participate in continuous improvement projects for telecom infrastructure and processes. Requirements: * Bachelor's degree completed or in progress in Telecommunications, IT, Electrical/Electronic Engineering, or related fields (preferred). Certifications and Training (Preferred) * Technical education in Electrical, Electronics, or Telecommunications. * Certifications such as CCNA, NSE, SD\-WAN vendor-specific, or equivalent. Required Technical Knowledge * Networking and routing protocols: OSPF, BGP, EIGRP. * Technologies: IP/VPN, MPLS, SD\-WAN, dedicated links. * Network troubleshooting, logical fault analysis, and Level 1/2 technical support. * Familiarity with monitoring tools (e.g., Zabbix, Grafana, PRTG) is preferred. **Additional Information:** * Compensation: R$ 3\.054,00 CLT; * Benefits: Medical and Dental Insurance, Life Insurance, Meal Allowance, and Transportation Allowance; * Work Model: Hybrid (Alphaville); * Working Hours: 8:00 AM to 5:00 PM; * Occasional weekend or shift coverage support for the team may be required.