Housekeeper

Description

Job Summary: Mercure São Paulo Pamplona, managed by Accor Hotels, is seeking professionals to perform room cleaning and housekeeping duties, ensuring organization and guest satisfaction. Key Highlights: 1. Real growth opportunities in a dynamic and collaborative environment. 2. A culture that values diversity, inclusion, and diverse teams. 3. Focus on organization, cleanliness, and guest satisfaction. Company Description Welcome to **Mercure São Paulo Pamplona**! Located on Rua Pamplona, in the heart of Jardins, São Paulo, our hotel features 64 rooms and is managed by **Accor Hotels**, one of the world’s largest hotel groups, operating in the midscale segment under the **Mercure** brand. Diversity and inclusion are central pillars of Accor’s culture. We value different stories, talents, and perspectives because we believe diverse teams create more human, welcoming, and memorable experiences. If you seek a dynamic, collaborative environment with real growth opportunities, Mercure São Paulo Pamplona is the right place to build your hospitality career. Join our team! Job Description* Clean and prepare guest rooms during occupancy and after check-out, including cleaning all areas, changing linens, and restocking supplies (amenities). * Organize the housekeeping cart, loading all required materials, equipment, tools, and other items needed for room cleaning and preparation (linens, cleaning products, amenities, vacuum cleaner, broom, etc.). * Complete maintenance, minibar, and stationery checklists, and promptly report any irregularities or replenishment needs to your supervisor. * Maintain cleanliness and readiness of all vacant rooms. * Ensure cleanliness of corridors and elevator lobbies. * Identify and report to your immediate supervisor any items left behind or forgotten by guests in rooms. * Collect guest laundry for external laundry service. * Keep the floor service pantry clean and organized. * Place used linens into appropriate laundry bags for external laundering, and report any damage or defects in linens to your immediate supervisor. * Record general information regarding room occupancy (number of guests per room, room status/UH, housekeeping status, etc.) following established procedures. * Implement area “Self-Control” processes and procedures; * Maintain equipment and materials under your responsibility. * Safeguard the floor key, adhering to established criteria and procedures. * Perform other related duties as required by the department. Qualifications * Open Mindset * Customer Orientation * Teamwork * Proactivity and Initiative * Clear and Effective Communication Additional Information Our Benefits Transportation Benefit Ticket Flex: use it as you wish—for meals or food. Amil Health Insurance: employee cost limited to co-payment only. Dependents may be added after the 6th month; monthly premium is the employee’s responsibility. Amil Dental Insurance: optional. Dependents may be added upon hiring, provided they enroll in the same plan as the employee. Private Pension Plan: optional, enrollment available after the 6th month of employment. Life Insurance: fully covered by the company. Longevity Recognition Program. Profit Sharing. Pharmacy Reimbursement, available after the 6th month of employment. Birthday Day Off.