Relationship Assistant

Description

Job Summary: Professional responsible for ongoing support and follow-up of requests, monitoring deadlines and KPIs, and contributing to process improvement. Key Highlights: 1. Opportunity to grow and make a difference in education 2. A growing, collaborative, and results-oriented environment 3. Focus on continuous improvement, ownership, and real impact UniFECAF is seeking professionals who want to grow and make a difference in education. Recognized for its teaching quality and strong connection with the job market, the institution aims to transform lives through education, offering a practical, innovative, and career-focused learning experience for students. With a dynamic methodology, partnerships with thousands of companies, and an emphasis on employability from the start of the academic journey, UniFECAF values individuals who seek continuous improvement, ownership, and real impact. If you enjoy challenges, believe in the power of education, and wish to join a growing, collaborative, and results-oriented environment, this opportunity is for you! **Responsibilities and Duties** Provide ongoing support and follow-up for requests from poles/partners. Monitor deadlines, requests, and deliveries to ensure smooth and standardized service. Track KPIs related to student retention, access to the virtual learning environment, and non-payment. Support the preparation of operational reports and basic performance analyses for poles. Collect data and analyze operational and service-related issues concerning poles. Support and conduct operational training sessions for poles, following institutional guidelines. Contribute to improvements in relationship management and service delivery. **Requirements and Qualifications** Technical Competencies: Intermediate proficiency in Excel/Sheets and report organization. Basic knowledge of academic management systems. Operational analysis skills and ability to monitor KPIs. Ability to effectively deliver operational training and guidance. Behavioral Competencies (Cultural Fit): Proactivity: Performs tasks proactively, identifying small improvements in daily workflows. Agility: Responds promptly to requests and meets deadlines efficiently and with a sense of urgency. Problem-Solving: Addresses daily demands practically and effectively using available resources. Informality: Communicates\-in a simple, direct, and respectful manner with colleagues and students. Information Security: Handles student and company information with strict confidentiality and responsibility. Flexibility: Adapts\-positively to new routines, schedules, or work tools. Empathy: Puts\-oneself in the student’s or colleague’s place, delivering humane and kind service. Complementary Competencies: \- Assertive Communication \- Student Success Orientation \- Emotional Intelligence Education / Experience: Completed high school; undergraduate studies in administrative, educational, or related fields either in progress or completed. Prior experience in customer service, administrative routines, or partner relationship management. Experience in the education sector is considered a plus. **Additional Information** Transportation Allowance Meal Allowance On-site Lunch TotalPass SESC Partnership Pharmacy Card Study Grant after 3 months Health Insurance Dental Plan (optional) At UniFECAF, we believe education transforms lives — and that only happens with people who make things happen. Our culture is guided by PARISFE, which reflects how we work daily: with Proactivity, Agility, Resolutiveness, Informality, Information Security, Flexibility, and Empathy. We are experiencing rapid growth and seek professionals who want to evolve alongside us, take on challenges, and generate real impact in our students’ lives. If you thrive in dynamic environments with autonomy and a results-driven focus, this is your place.