Loss Prevention Agent

Description

**\#JOINCAEDU** For **50 years**, we have operated in the **fashion retail** sector with the purpose of **sharing our best to dress happier stories**. We are present in **São Paulo, Rio Grande do Sul, Goiás, Distrito Federal, and Minas Gerais**, with over **100 stores** and a passionate team. At **Caedu**, we believe in a **joyful, welcoming environment full of opportunities for professional development and growth**. We value **diversity**, **respect**, a **sense of ownership**, and **teamwork**, because we know that **together we are stronger**. If you want to join a purpose-driven company with solid values and room to grow, **come be Caedu!** **Responsibilities and Duties** **What will your activities be?** **Patrols and Monitoring:** * Conduct daily patrols throughout all store areas, focusing on high-risk zones such as fitting rooms, sales floor, stockroom, and cash registers. * Monitor store opening and closing procedures, as well as armored vehicle arrivals and departures, ensuring asset and cash security. **Inventory Oversight and Goods Receipt:** * Supervise product receipt and dispatch, including truck arrivals, item counting, verification of garments and equipment, collector control, and fiscal invoices—contributing to loss reduction. * Inspect returned or damaged goods received, ensuring proper labeling and correct positioning of anti-theft alarms, requesting corrective actions when necessary. **Loss Prevention Records and Reports:** * Be responsible for entries in loss prevention logs, recording dates, times, and types of incidents involving employees and customers. * Document incidents occurring in fitting rooms and lockers, performing controls and reporting detected issues to supervision. **Security Monitoring:** * Monitor CCTV footage, observing actions and incidents, performing daily recordings and backups in coordination with the Loss Prevention team, ensuring accurate records for controls and investigations. **Theft and Robbery Prevention:** * Act discreetly to prevent thefts and robberies within the store premises, observing suspicious behavior, communicating via radio, and applying actions per company procedures. **Cost Reduction and Resource Control:** * Contribute to reducing water and energy consumption by conducting periodic inspections across departments and taking corrective actions when required. **Customer Service:** * Assist in the sales area when needed, guiding customers about products, promotions, and services, offering cards and shopping bags—contributing to a positive shopping experience and store performance. **Requirements and Qualifications** **You must definitely have:** * Completed high school education. * Experience in security/fiscal roles, particularly in loss prevention, risk management, and general sales-related customer service. * Basic Office software package proficiency and knowledge of physical security monitoring systems. **Additional Information** **What do we offer?** Medical Assistance Dental Assistance Transportation Allowance Profit Sharing (PLR) (per internal policy) Birthday Day Off Caedu Product Discount Educational Partnerships SESC Membership Pharmacy Partnership Gympass Telemedicine Better Maternity Program – Support throughout the most special period in our mothers’ lives. Personal Guidance Program Career Path Program Online Learning Platform **For 50 years, we have transformed fashion retail with style, quality, and accessibility.** We operate in São Paulo, Rio Grande do Sul, Goiás, Distrito Federal, and Minas Gerais, with 100 physical stores and an e-commerce platform serving the entire country. Here, you’ll find a joyful, welcoming environment brimming with opportunities to grow and develop professionally. If you seek challenges, value ethics and respect, possess a sense of ownership, and believe that together we are stronger, **join Caedu!**