Junior Customer Service Analyst

Description

Job Summary: We are seeking a communicative, organized, and passionate Junior Customer Service Analyst committed to excellence in client relationships to ensure customer satisfaction and retention. Key Highlights: 1. Prompt, courteous, and effective customer support via phone, WhatsApp, and email 2. Focus on customer satisfaction and retention 3. Opportunity to contribute to continuous process improvements Do you want to join a company that values customer relationships and strives for excellence in every interaction? If you are communicative, organized, and passionate about delivering high-quality experiences, this opportunity may be right for you! We are looking for a **Junior Customer Service Analyst** to work in **Jundiaí/SP**, directly contributing to the satisfaction and retention of our customers. **Responsibilities and Duties** **What You Will Do:** * Provide prompt, courteous, and effective customer service via phone, WhatsApp, and e\-mail * Complete new customer registration in the CRM system * Log, manage, and track service requests, ensuring timely and high-quality responses * Perform follow\-up on leads (internal and external) in the CRM * Collaborate with internal departments and partners to identify solutions * Contribute to continuous improvements in customer service processes * Keep the database updated and well-organized **Requirements and Qualifications** **Success Indicators (KPIs)** --------------------------------- * Adherence to customer service SLAs * Increase in NPS (Net Promoter Score) * Reduction in complaints and rework * Customer retention and engagement * Lead conversion and tracking * Active contribution to process improvement **Requirements and Qualifications** ------------------------------ * Completed undergraduate degree * Proficiency in Excel * Experience with CRM systems * Strong verbal and written communication skills **Preferred Qualifications:** * Knowledge of SAP **We Are Looking For a Professional Who:** * Demonstrates strong customer orientation * Is empathetic, proactive, and communicative * Possesses organizational skills and attention to detail * Can manage multiple tasks simultaneously * Practices active listening and thinks quickly * Focuses on problem resolution * Shows responsibility, initiative, and collaboration **Additional Information** * Nationwide health insurance (Unimed) * Dental insurance (optional) * Life insurance \+ pharmacy allowance \+ telemedicine * Transportation allowance * On-site cafeteria * Wellhub (Gympass) – health and wellness program * Zenklub – psychological support (free sessions) * University partnerships (up to 60% discount) Birthday day off * Brasif Máquinas is a distributor of the following brands: Case Construction, one of the world’s leading manufacturers of construction equipment; Hyster\-Yale, the global leader in material handling equipment; and FPT Industrial, with Brasif Máquinas being the first master distributor in Brazil for FPT engines used in vans, trucks, buses, construction and agricultural machinery, marine applications, and power generation. Additionally, we operate a robust RENTAL business specializing in material handling solutions. We serve markets including Construction, Mining, Machining, Energy, Oil & Gas, Material Handling, and others. We operate across Brazil’s major economic centers, with presence in São Paulo, Mato Grosso, Mato Grosso do Sul, Minas Gerais, Rio de Janeiro, Espírito Santo, Goiás, Tocantins, Distrito Federal, and Paraná (rental only). Our goal is to maximize operational availability and help our customers achieve progressive and sustainable productivity. To this end, we rigorously train our technical staff and carefully select suppliers and partners to deliver the lowest total cost of ownership for the products we sell—ensuring maximum operational efficiency for our customers. Connect, understand, and deliver the best solution. That is our mission!