Customer Support Analyst

Description

**What challenges does the Support area present for you?** · Our primary goal is excellence in customer service. · Here, we work daily to build a relationship of trust with our customers through transparent, connected, and simple solutions. **What will your day-to-day look like?** · Assist customers through our channels (chat, phone, e\-mail, or another ticket management tool), identify their needs, and analyze best practices to resolve their requests; · Open, monitor, and close tickets and maintenance requests with the technology team; · Train clients via Meet. **Some signs that you are the right person to help us with this digital transformation:** · Experience in customer relationship management; · Proficiency in the Office suite; · Strong communication skills, agility in handling multiple interactions and connections; · Analytical mindset to detect issues and identify optimal solutions; · Excellent communication skills, as you will be in constant contact with customers; · Comfort working with systems. Job type: Full-time Compensation: R$2\.000,00 \- R$3\.000,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Work location: On-site