Customer Service Assistant (Customer-Focused)

Description

Job Summary: As the Customer Service Assistant, you are the primary point of contact between the customer and the company, responsible for providing pre- to post-sales support, resolving inquiries, and fostering loyalty through empathy and agility. Key Highlights: 1. Serving as the central point of contact between the customer and the company. 2. Focusing on customer satisfaction and loyalty at every stage. 3. Opportunity to develop communication and problem-solving skills. Founded 17 years ago, **RIBEIRA** is the real estate assets company of JSP \- Júlio Simões Participações. Throughout our journey, we have developed projects offering quality, comfort, and well-being. Thus, we generate sustainable value for society as a whole — especially for the regions and cities where we operate — totaling over 5 million square meters, including properties, land, and real estate developments. As a real estate developer, our core principle is care and respect for the customer, establishing trustworthy relationships grounded in ethics, responsibility, and appreciation of people. As evidence of the strength of our business and the value we place on our customers, we share the culture and values of JSP, the holding company of the Simões family and owner of RIBEIRA and other renowned Brazilian companies. All selection processes conducted by **RIBEIRA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** Act as the primary point of contact between the customer and the company, ensuring a positive experience aligned with the quality standards of the real estate developer and construction company. The Customer Service Assistant is responsible for providing support across all stages of the customer relationship — from pre- to post-sales — delivering information, resolving inquiries, and managing requests with empathy, agility, and a focus on customer satisfaction and loyalty. **Main Responsibilities:** * Provide information: Clarify questions regarding products, services, company policies, and procedures. * Resolve issues: Address and resolve complaints, technical problems, and customer difficulties efficiently and courteously. * Route requests: Direct the customer to the appropriate department or specialist when the issue requires more specific intervention. * Collect feedback: Record compliments, suggestions, and complaints to help the company improve its services and processes. * Log interactions: Document all customer interactions and information in systems such as CRM, ensuring an updated history. * Maintain satisfaction: Focus on building a positive customer experience, even in cases of initial dissatisfaction. **Requirements and Qualifications** **Desirable Requirements:** * Completed high school education (enrollment in undergraduate studies in Administration, Communications, Marketing, Commercial Management, or related fields is desirable); * Proficiency in Microsoft Office and CRM systems; * Prior experience in customer service, preferably within the real estate sector, construction firms, real estate developers, or service-providing companies; * Strong analytical, argumentative, and communication skills. **Additional Information** **Benefits:** * Medical and Dental Assistance * Meal Voucher: BRL 31.00 per day * Transportation Voucher * Totalpass * Discount Club * Onboard Baby Kit * Support for purchasing school supplies for children \- Emotional Support \- 24-hour Center * Corporate University Founded 17 years ago, RIBEIRA is the real estate assets company of JSP \- Júlio Simões Participações. Throughout our journey, we have developed projects offering quality, comfort, and well-being. Thus, we generate sustainable value for society as a whole — especially for the regions and cities where we operate — totaling over 5 million square meters, including properties, land, and real estate developments. As a real estate developer, our core principle is care and respect for the customer, establishing trustworthy relationships grounded in ethics, responsibility, and appreciation of people. As evidence of the strength of our business and the value we place on our customers, we share the culture and values of JSP, the holding company of the Simões family and owner of RIBEIRA and other renowned Brazilian companies.