Systems Analyst

Description

Job Summary: Professional responsible for the support, evolution, and governance of Pension solutions, ensuring service delivery, quality, and alignment. Key Highlights: 1. Support and evolution of Pension solutions (open and closed) 2. Interface with various internal areas and project management 3. Acting as a functional reference and participation in agile ceremonies Description: Professional responsible for the support, evolution, and governance of Pension solutions (open and closed), ensuring efficient user support, delivery quality, and continuous alignment among business, operations, and development areas. Work Location: * Avenue Paulista region in São Paulo * Hybrid model with two days per week on-site. Responsibilities and Duties * Respond to support tickets within defined SLAs, with rigorous impact assessment and prioritization according to business guidelines. * Interface with internal areas (Operations, Product/Business, Technology, Architecture, and Development) for requirement refinement, functional clarification, and delivery tracking. * Project and demand management, monitoring schedules, risks, scope, dependencies, and ensuring deliveries are executed as planned. * Use of Jira and Azure DevOps for ticket management, backlog, sprints, releases, and demand lifecycle control. * Active participation in agile ceremonies, especially dailies, refinements, and planning meetings. * Continuous project progress monitoring, supporting PMs, tech leads, and squads in removing impediments. * Participation in user acceptance testing (UAT), ensuring functional alignment, validation of business rules, and support to end-user areas. * Oversight of Change Management (GMUDs), ensuring all changes are implemented and deployed in accordance with governance policies and change windows. * Acting as the functional reference for Pension solutions, maintaining up-to-date documentation and supporting audits and internal controls. Requirements and Qualifications * Solid knowledge of Open Pension (PGBL, VGBL), including business rules, calculations, operationalization, and regulatory workflows. * Prior experience in system support and handling support tickets. * Experience with Jira and/or Azure DevOps. * Knowledge of agile methodologies (Scrum/Kanban). * Ability to map processes, document requirements, and interact with multiple stakeholders. 2512150202201864187