Job Summary: A professional responsible for customer service, answering questions and complaints, monitoring interactions, and providing information about the publisher's products and services. Key Highlights: 1. Provide courteous and effective customer service and respond to customer inquiries. 2. Record and monitor customer interactions to ensure satisfactory resolution. 3. Provide information about the publisher's products, services, and policies. The publishing house is seeking a Customer Service Assistant in São Paulo. Gente Publishing House is a Brazilian publishing company specializing in books focused on personal and professional development. With an extensive catalog of titles, the company aims to inspire and transform the lives of its readers. **Responsibilities:** Provide courteous and effective customer service and respond to customer inquiries, complaints, and requests. Record and monitor customer interactions to ensure all issues are resolved satisfactorily. Provide information regarding the publisher's products, services, and policies. Previous experience as a Customer Support Agent, Customer Service Analyst, Customer Service Coordinator, or Customer Relationship Assistant may indicate alignment with some responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 1,900.00 * Meal Allowance * Transportation Allowance **Additional Information:** * Employment Type: Permanent — On-site. * Schedule: Full-time * Work Shift: Rotating 6×1 schedule. Either from 5:00 AM to 2:00 PM or from 2:00 PM to 11:00 PM.
João Silva
Indeed · HR
João Silva
Indeed · HR
