Junior Administrative Assistant

Description

**Who Are We?** At Ativa, we are partnering with our client to seek a professional to work as an **Administrative Assistant**, located in the **Carrão neighborhood (East Zone of São Paulo).** We are looking for an analytical professional, results-oriented, detail-focused, methodical, punctual, organized, and eager to learn. If you're interested in learning more, take a quick look below to see if this position fits your profile! **What will this professional do with us?** * Filter and triage messages received via WhatsApp, directing them to the responsible parties and monitoring customer service delivery; * Monitor and assist in measuring service quality and customer satisfaction in post-service interactions; * Provide direct support to the Quality and Customer Experience department head, contributing to the development of training sessions, internal communications, and continuous improvement initiatives; * Handle telephone inquiries and provide customer support; * Schedule appointments and manage calendars; * Send invoices and track payments; * Liaise with telecom operators and insurance providers; * Support reimbursement processes; * Send, track, and manage digital document signatures; * Serve as a support point for customers and the administrative team, ensuring organization, agility, and excellence in service. **What qualifications do we require for this position?** * Analytical profile, with attention to detail and ability to organize information; * Strong verbal and written communication skills; * Ability to work effectively in a team; * Proactivity and sense of responsibility; * Prior experience in customer service is considered a plus; * Interest in learning and growing within the administrative and customer experience fields; * Currently enrolled in a higher education program in Administration, Management, Business Processes, Human Resources, or related fields; * Availability to work **100% on-site in Carrão (East Zone of São Paulo).** **Working Hours:** From 9:00 AM to 6:00 PM, with a 1-hour break **Work Schedule:** 5x2 **(Monday to Friday)** **What do we offer this professional?** * Transportation Allowance * Meal Voucher * Psychological support platform * TotalPass * Optional dental plan (with payroll deduction) * Nutritional app * Birthday Day Off * Pharmacy discounts * Life insurance **So, are you ready to be part of our story? :D** Minimum Education Level: High School (Secondary Education) * Transportation Allowance * Meal Voucher * Psychological support platform * Dental plan * Nutritional app * Birthday Day Off * Pharmacy discounts * Life insurance