SP | INTERACTION EXPERT | CUSTOMER TECHNICAL SUPPORT - SOFTWARES

Description

Job Summary: Join a customer service team in a dynamic and collaborative environment, handling Microsoft support, billing inquiries, and technical issues. Key Highlights: 1. Dynamic and collaborative environment 2. Opportunity to interact with and resolve issues for customers 3. Microsoft technical and billing support **Have you ever considered working in a dynamic setting within a collaborative, constantly evolving and growing environment?** **Join our team! We are seeking an enthusiastic and dedicated professional to join our customer service team.** **If you enjoy interacting with people, solving problems, and feel comfortable engaging with customers from diverse cultural backgrounds, this is the perfect opportunity for you!** **\#JoinTP** **Responsibilities and Duties:** Microsoft support related to customer billing and invoicing issues, such as incorrect charges, returns, and refunds. The team also assists with basic technical issues, including downloads, installations, and activations. Provide consultation via voice according to customer needs. Offer refund/cancellation support. Clarify payment-related questions. Assist customers with payment issues for products purchased through sales channels. Support customers experiencing user account issues for software products and services. Troubleshoot startup problems. Understand hardware-related issues to effectively explain their causes. Familiarity with activation procedures, as well as resetting and edition changes via command line or setup.exe from an ISO file. Configure bootable USB drives and bootable DVDs. Perform installations with Secure Boot and Legacy Support enabled. **Salary:** R$ 1559.38 \+ Benefits \+ Career Development Plan **Schedule:** Starting at 09:00 AM \| Multiple shift start times **Work Hours:** 06:20 **Work Rotation:** 6 days on / 1 day off \| Alternating days off **Employment Type:** On-site \| **Work Location:** Lapa - SP **What We Are Looking For (Requirements):** Must be of legal age; Completed high school education. **At TP, well-cared-for people deliver extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: you can take your next step in just 3 months. * Educational Partnership: discounts up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – we recognize and reward your performance. * Meal voucher and food allowance. * Fuel allowance (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life insurance and funeral assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health plan covering dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process includes multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**