Job Summary: Professional to optimize Digital Channel performance, increasing the channel's participation in upgrades and opportunity acquisition, working on a multifunctional performance desk. Key Highlights: 1. Working on a multifunctional and collaborative performance desk 2. Focus on optimizing the Digital Channel and accelerating sales 3. An environment that values diversity, innovation, and development B2C Vice-Presidency | E-commerce and Portals Directorate Work Location: São Paulo – SP – Eco Berrini The area's mission is to optimize Digital Channel performance, increasing the channel’s share within the company for plan upgrade initiatives (Mobile and Fiber) and capturing more opportunities. The work model is a performance desk composed of a multifunctional team operating collaboratively to achieve common goals. In this model, it is essential to monitor product sales (vs. forecast and target), interface with all teams comprising the performance desk to identify new levers, implement digital channel sales acceleration actions, and monitor sales flows while directing improvements to squads and support teams. **Responsibilities and Duties** * Daily monitoring of sales funnel KPIs, generating insights for new initiatives and identifying gaps; * Development of new dashboards adding business value and supporting decision-making; * Conducting uplift studies for initiatives/tests in production/estimating factors negatively impacting results; * Capturing opportunities and implementing actions to accelerate Digital Channel sales across areas such as CRM, Vivo App, Portal, etc.; * Leading performance desk routines including Daily and Planning meetings; * Identifying improvements in sales flows and directing them to squad-based development; **Requirements and Qualifications** * Knowledge/experience in business performance analysis, digital metrics tracking and results analysis; * Proficiency in e-commerce measurement tools and dashboard creation; * Advanced Excel and PowerPoint skills, capable of clearly and concisely synthesizing key messages in executive presentations; * Communicative, open, and proactive profile; * Strategic and analytical mindset, performance-oriented; **Additional Information** At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. * Choose the ideal benefit for you and your dependents through a digital platform offering multiple categories: Gym, VR, VA, Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With Brazil’s best mobile network, even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or PPR (Profit Participation Program); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, dress style, individuality — be authentically you. \#VemdeVocê * Remote work up to two days per week. \#Mobility * Flexible working hours; * Enjoy a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Access our Educational Development Program offering partnerships with educational institutions at discounted rates; certifications and online courses. * Advance your career through our Internal Recruitment Program, available across Brazil or internationally — after all, we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from various initiatives improving your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and improve quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and much more! * All our positions are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are a Telefônica Group company, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society — building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives with security and reliability — all with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability, turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: immediately resolve what matters most to the customer. * **"People are our best technology"**: adopt a constructive attitude, collaborate, and trust connections. * **"Curiosity pays off"**: act courageously, test new ideas, and learn from every discovery. * **"Simplicity is possible"**: get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: take ownership of your actions and outcomes, recognizing that omissions also generate impact. We believe **diversity** — of people, experiences, cultures, behaviors, skills, and attitudes — is a differentiator reflecting the society we live in. We maintain a robust internal program anchored in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+ — ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering a great experience to our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
