Administrative Apprentice

Description

Job Summary: We are seeking a professional for Operational Support, eager to learn and develop in this field, responsible for communication, customer service, and internal and external request management. Key Highlights: 1. Opportunity to start and grow a career in Operational Support. 2. Support in communication and resolution of requests from customers and partners. 3. Participation in continuous improvement initiatives within the area. We seek someone eager to learn, beginning their professional journey, and wishing to develop within our Operational Support area. Join us and grow with us! **Responsibilities and Duties** * Managing the team's email inbox, especially requests from bank managers; * Supporting communication and resolution of requests from end customers; * Raising internal support tickets for the team; * Handling tickets opened by partner offices; * Providing telephone and WhatsApp support; * Entering information and documentation into the internal Alpheratz system; * Participating in continuous improvement initiatives within the area. **Requirements and Qualifications** * Must be at least 18 years old; * Completed high school education; * Basic knowledge of Excel; * Eagerness to learn and develop. **Additional Information** * Compensation: R$ 1.100,00; * Bonus: 0 to 3 salaries per year. * Meal/Voucher Allowance: R$ 17.41 (per day), via the flexible Caju card; * Transportation Pass or Fuel Allowance (no payroll deduction); * Birthday Day Off; * Work Model: On-site; * Working Hours: 8:00 AM to 3:00 PM (Monday to Friday); * Workplace: São Bento – São Paulo. **RCB Group** specializes in structuring, investing in, and operating receivables and credit assets. Our mission is to be an indispensable agent in the credit cycle, delivering maximum efficiency and technological innovation in credit and receivables management. **ITAPEVA Credit Recovery**, as part of the **RCB Group**, is one of the leading companies in credit management and recovery. We manage and purchase credits originating from major financial institutions and corporations, administering their contracts transparently and efficiently. We understand that each client has a unique story and may occasionally face difficult situations. Therefore, we commit to providing convenient service and flexible solutions, ensuring prompt and appropriate resolution tailored to each individual’s circumstances. We have built our business on solid principles: Transparency and Ethics, Entrepreneurial Spirit, Excellence and Results, and Meritocracy.