Job Summary: The VP of Engineering and Customer Services is responsible for identifying new technologies, planning Telefônica’s network, and ensuring speed and quality in the repair, installation, and maintenance of B2B and B2C customer lines. Key Highlights: 1. Repair Line, Data, and TV faults with quality and within the agreed timeframe 2. Conduct on-site technical supervision and implement environmental best practices 3. Work in an environment that stimulates creativity and innovation VP of Engineering and Customer Services Department: Centralized Customer Services **Work Location: Jardins, Zona Sul – SP** To enhance our customers’ experience with our services, we have the Engineering and Customer Services team, whose mission is to identify new technologies, plan Telefônica’s network, and drive technological expansion of our products and infrastructure. The Customer Services team ensures speed and quality in the repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Want to join this team? Then come aboard! **Responsibilities and Duties** * Repair Line, Data, and TV faults with quality and within the agreed timeframe, aiming to ensure customer satisfaction. * Comply with requirements for maintaining the Occupational Health and Safety Management System; participate in Occupational Health and Safety programs. * Conduct on-site technical supervision. * Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure the company’s environmental management best practices. **Requirements and Qualifications** * Completed High School education; * Valid and definitive Driver’s License – **Category B**; * Prior experience and skills in manual or technical work (tools, wires, outlets, electricity) are desirable; * Prior experience in Customer Service is desirable; * Ability to perform work at heights; * Proficiency in computer use, Windows, and Microsoft Office; * Discipline and a proactive attitude in daily activities; * Knowledge of GPON, IPTV, and VoIP technologies will be considered a plus. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym membership, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit Sharing (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Enjoy one day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions featuring discounts, certifications, and online courses; * Accelerate your career through our Internal Recruitment Program—within Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira * Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more! **\#VempraVivo** We are part of the Telefônica Group, Brazil’s telecommunications leader. We operate with the purpose of **Digitalizing to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We strive to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives—securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, connecting us with the most innovative and collaborative ways of working. We actively foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a competitive advantage reflecting the society in which we live. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+—ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/fixed telephony accesses, plus pay-TV subscriptions.** As a benchmark in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market’s largest selection of HD channels in pay-TV and numerous online applications. To enhance our customers’ experience with our services, we have the Engineering and Customer Services team. The Engineering team’s mission is to identify new technologies, plan Vivo’s network, and drive technological expansion of our products and infrastructure. The Customer Services team ensures speed and quality in the repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. We believe the path to delivering the best experience to our customers begins with delivering an outstanding experience to our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
