Junior Corporate Telecom Technician

Description

Job Summary: This professional will perform acceptance testing, triage technical complaints and B2B DATA repairs, and dispatch defect tickets to field technicians. Key Highlights: 1. Perform acceptance testing on network devices and components. 2. Responsible for triaging technical complaints and B2B DATA repairs. 3. Provide support for LAN and WAN networks. Vice Presidency: Customer Service Engineering Dir Operação Redes Work Location: Vila Mariana/SP To ensure our customers have the best possible experience with our services, we have the Engineering and Customer Service teams. The Engineering team’s mission is to explore new technologies, plan Telefônica’s network infrastructure, and drive technological expansion of our products and network. Meanwhile, the Customer Service team ensures speed and quality in repair, installation, and maintenance of B2B and B2C lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, enhancing network capacity. Want to join this team? Then come aboard! Area/VP and main objective of the position sought \>\> **Responsibilities and Duties** * Perform acceptance testing on network devices and components; conduct interoperability testing with other equipment; report issues. * Responsible for triaging technical complaints and B2B DATA repairs, routing tickets according to the repair workflow processes. * Responsible for dispatching defect tickets to field technicians and associating massive scenario cases. **Requirements and Qualifications** * Completed high school education; * Technical or Technologist degree in IT or Telecom preferred; * Experience in triage/diagnosis and corporate client configuration, performing tasks such as analysis, configuration, troubleshooting, and technical support for advanced B2B products; * Configuration and troubleshooting of corporate client routers on IP MPLS and Frame Relay networks; * Configuration of Cisco, 3Com/HP MSR, Juniper, and Huawei routers; * Support for LAN and WAN networks. **Additional Information** Here’s what we offer\* you: At Vivo, we spare no effort in supporting and valuing our employees. These aren’t just excellent benefits — they’re also flexible. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes — a brand-new smartphone for you! * Unlimited voice and data plan! Yes — truly unlimited! With Vivo’s best mobile network, now even faster with 5G! * An exclusive Vivo offer featuring special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or PPR (Profit Participation Program); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover expenses related to school, daycare, or babysitting; * Work in an environment that respects your personality, your style of dress, and your individuality — be authentically you. \#VemdeVocê * Remote work up to two days per week. \#Mobility * Flexible working hours; * Enjoy a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs, enabling you to transform the world; * Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates; certifications; and online courses. * Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira * Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Services available to our employees include nutritionist consultations, psychologists, social workers, telemedicine, and much more! * All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society at large — building a more connected nation and transforming the lives of Brazilians. We strive to expand autonomy, personalization, and real-time choice for our customers, placing them firmly in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Act immediately on what matters most to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"Simplicity is possible"**: Get straight to the point, resolve issues with the right people, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a key differentiator, reflecting the society in which we live. We maintain a robust internal program anchored in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**