High-Value Accounts Executive

Description

Job Summary: The professional will prospect and monetize Claro customers in high-value condominiums, focusing on retention and differentiated customer experience. Key Highlights: 1. Focus on customer experience in high-value condominiums. 2. Responsibility for a portfolio of condominiums with sales performance indicators. 3. Opportunity to pursue innovative and sustainable solutions. **Responsibilities and Duties** **What awaits you daily:** --------------------------------- * Work in high-value condominiums, prospecting new customers for Claro products (fixed and mobile); * Monetize existing Claro customers by offering additional company services—especially mobile or enhancements to their current offerings; * Retain and protect high-value condominium customers by delivering a market-differentiated experience; * Manage a pre\-established portfolio of condominiums, being fully accountable for all sales, quality, and customer base metrics; * Maintain strong relationships with internal support, technical, and commercial areas; * Conduct on\-site shifts in condominiums to boost sales and strengthen customer loyalty; * Provide emergency support for issues arising within your condominium portfolio; * Execute marketing initiatives across your condominium portfolio. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed expectations; * Shows continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in challenging existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business while balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Reside in São Paulo; * Bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields; * Proficiency in Microsoft Office suite; * Availability for external work; * Prior experience in commercial roles, business management, and customer relationship management. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health, well\-being, and quality of life of our employees! To ensure the best possible experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food vouchers; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team making everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do—united in our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi\-champions by Speedtest as having the fastest and most stable mobile internet and the most stable Wi\-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4\.800 municipalities, serving more than 83 million customers. We have led portability net gains for over five years, achieving 1.2 million ported lines in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer solutions in **entertainment** (Claro Música, Claro TV\+, Claro Livros, Claro Vídeo, Claro Gaming), **finance** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future—combining our services with social investments in **education and citizenship projects.** **So, is it a match? \#JoinClaro and help us build the future together!**